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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 085408260
Report Date: 04/30/2026
Date Signed: 04/30/2026 03:07:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260220114620
FACILITY NAME:GLENN, RHONDA AND TERRY FAMILY CHILD CARE HOMEFACILITY NUMBER:
085408260
ADMINISTRATOR:GLENN, RHONDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 736-0711
CITY:CRESCENT CITYSTATE: CAZIP CODE:
95531
CAPACITY:14CENSUS: 0DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Rhonda GlennTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not ensure children are properly supervised

Licensee does not follow safe sleep practices
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/30/2026 at 2:30 pm, Licensing Program Analysts (LPA) Kiriko Lynch and Noah Wheeler conducted an unannounced complaint inspection, and met with Rhonda Glenn. It was alleged Licensee does not ensure children are properly supervised, and Licensee does not follow safe sleep practices.
The Licensee Rhonda Glenn was interviewed on 02/27/2026, and denied the allegations, and stated she or Terry Glenn are always at the home to supervise children in care, and their adolescent and adult children will also assist if needed. She stated currently they have two infant children attending that need crib/pack n plays, and while she only has one pack n play, the infants will nap at different times if they nap at all. LPAs also observed care and supervision provided to children in care during the investigation.
Five witnesses (W1-W5) were interviewed, and generally no disclosures were made in regards to the allegations. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Exit interview conducted and report was reviewed with the Licensee Rhonda Glenn. Appeal rights and notice of site visit provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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