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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423098
Report Date: 07/09/2026
Date Signed: 07/09/2026 04:04:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Liam Bucsko
COMPLAINT CONTROL NUMBER: 02-CC-20260416112626
FACILITY NAME:GOLDEN BAY PRESCHOOLFACILITY NUMBER:
013423098
ADMINISTRATOR:MA, YANYIFACILITY TYPE:
850
ADDRESS:2226 PACIFIC AVENUETELEPHONE:
(510) 213-9832
CITY:ALAMEDASTATE: CAZIP CODE:
94501
CAPACITY:70CENSUS: 45DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Yu "Zoey" ZhuTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not ensure they were not out of ratio.
INVESTIGATION FINDINGS:
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On 07/09/2026 at 02:30 PM, Licensing Program Analyst (LPA) Liam Bucsko conducted an unannounced Subsequent Complaint Investigation at Golden Bay Preschool. LPA met with Assistant Director Yu "Zoey" Zhu and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection.

Complainant alleges that staff did not ensure the facility was operating within ratio requirements. During the course of the investigation, LPA completed a facility inspection, reviewed facility records and conducted interviews. It was determined that the facility was out of compliance with ratio requirements as LPA observed two aides supervising a group of 15 preschoolers in one classroom without a qualified teacher present. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited; see page 9099-D for details.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Liam Bucsko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 02-CC-20260416112626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: GOLDEN BAY PRESCHOOL
FACILITY NUMBER: 013423098
VISIT DATE: 07/09/2026
NARRATIVE
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LPA Liam Bucsko informed facility representative Yu Zhu that this report dated 07/09/2026 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Liam Bucsko informed facility representative Yu Zhu to provide a copy of this licensing report dated 07/09/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted with Assistant Director Yu "Zoey" Zhu. Appeal rights provided. A Notice of Site Visit form was issued and must be posted for 30 consecutive days.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Liam Bucsko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 02-CC-20260416112626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GOLDEN BAY PRESCHOOL
FACILITY NUMBER: 013423098
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/10/2026
Section Cited
CCR
101216.3(a)
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(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance (…).

This requirement is not met as evidenced by:
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Licensee shall submit a signed statement of understanding of ratio requirements to LPA by 07/10/2026.
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Based on observation, interview, and record review, two aides were supervising a group of 15 children without a qualified teacher present, which poses an immediate risk to the health, safety, or personal rights to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Liam Bucsko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Liam Bucsko
COMPLAINT CONTROL NUMBER: 02-CC-20260416112626

FACILITY NAME:GOLDEN BAY PRESCHOOLFACILITY NUMBER:
013423098
ADMINISTRATOR:MA, YANYIFACILITY TYPE:
850
ADDRESS:2226 PACIFIC AVENUETELEPHONE:
(510) 213-9832
CITY:ALAMEDASTATE: CAZIP CODE:
94501
CAPACITY:70CENSUS: 45DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Yu "Zoey" ZhuTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not treat day care child with dignity.
INVESTIGATION FINDINGS:
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On 07/09/2026 at 02:30 PM, Licensing Program Analyst (LPA) Liam Bucsko conducted an unannounced Subsequent Complaint Investigation at Golden Bay Preschool. LPA met with Assistant Director Yu "Zoey" Zhu and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection.

Complainant alleges that facility staff did not treat a child in care with dignity. It was determined that a staff member (S1) treated a child in care (C1) with ridicule based on their identity and refused to protect their personal dignity. In addition, staff member S1 on a separate occasion threw child C1 on a sleeping cot during naptime as a form of discipline. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited; see page 9099-D for details.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Liam Bucsko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 02-CC-20260416112626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: GOLDEN BAY PRESCHOOL
FACILITY NUMBER: 013423098
VISIT DATE: 07/09/2026
NARRATIVE
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LPA Liam Bucsko informed facility representative Yu Zhu that this report dated 07/09/2026 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Liam Bucsko informed facility representative Yu Zhu to provide a copy of this licensing report dated 07/09/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted with Assistant Director Yu "Zoey" Zhu. Appeal rights provided. A Notice of Site Visit form was issued and must be posted for 30 consecutive days.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Liam Bucsko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 02-CC-20260416112626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GOLDEN BAY PRESCHOOL
FACILITY NUMBER: 013423098
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/13/2026
Section Cited
CCR
101223(a)
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The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
(…)
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This requirement is not met as evidenced by:
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Licensee shall require all members of staff to complete personal rights training and submit a signed statement of understanding of personal rights regulation to LPA by 07/13/2026.
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Based on interview and record review, a child in care (C1) was ridiculed by a staff member (S1) based on their identity and thrown on a sleeping cot as a form of discipline, which poses an immediate risk to the health, safety, or personal rights to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Liam Bucsko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6