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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700588
Report Date: 09/10/2026
Date Signed: 09/10/2026 01:51:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20260630133011
FACILITY NAME:YMCA OF THE EAST BAY-CHERRYLAND ELCFACILITY NUMBER:
015700588
ADMINISTRATOR:CRUZ, NAYELIFACILITY TYPE:
850
ADDRESS:21144 MISSION BOULEVARDTELEPHONE:
(510) 247-8287
CITY:HAYWARDSTATE: CAZIP CODE:
94541
CAPACITY:48CENSUS: 32DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Monica WilliamsTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff did not prevent children from harming another child in care.
Personal Rights-Staff did not treat child with dignity and respect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 10, 2026, at 12:00 PM, Licensing Program Analyst (LPA) Elimika Woods arrived at the facility unannounced to conclude the investigation into the above allegations. Upon arrival, LPA was granted entry into the facility by Facility Representative Monica Williams. Present during the visit were thirty-two (32) preschool-age children and eight (8) staff members. LPA informed the facility representative of the purpose of the visit and conducted a tour of the facility.

During the course of the investigation, LPA conducted interviews and made observations. Based on the information obtained through interviews and observations, the Department investigated the allegations that staff failed to prevent children from harming another child in care and that staff failed to treat a child with dignity and respect.Although the allegations may have occurred, there was insufficient evidence to establish that the alleged violations occurred. Therefore, the allegations are determined to be Unsubstantiated

A Notice of Site Visit was provided and must remain posted at the facility for 30 days. Exit interview conducted and report was reviewed with Monica Williams.
Unsubstantiated
Estimated Days of Completion: 10
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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