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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157700014
Report Date: 05/05/2022
Date Signed: 06/03/2022 03:59:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2022 and conducted by Evaluator Donna Maddox
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220309163846
FACILITY NAME:ROJAS FAMILY CHILD CAREFACILITY NUMBER:
157700014
ADMINISTRATOR:MAGGI ROJASFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 532-8702
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:14CENSUS: 5DATE:
05/05/2022
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Maggi RojasTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Personal Rights: Day care child's diapering needs are not being met resulting in day care child sustaining a diaper rash.

Physical Plant: Facility is malodorous.

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Maddox met with licensee, Maggi Rojas for the purpose of delivering the findings for the above allegations. Present during this inspection were License, her daughter/assistant, and 3-day care children, licensee's son, and licensee's grandchild.

LPA conducted a tour of the home, and interviewed parents before concluding the above complaint investigation. Parents interviewed did not have any complaints with regards to diaper changing. With regards to the malodorous smell of the home, Licensee has birds, hamster’s, gecko, and turtles in the home (den area with a barricade), it's possible some of the smells may come from the cages of the animals. Licensee stated to cut down on some of the small she has placed some of the bird cages outside. Also, licensee has a Swamp Cooler she uses for air in the home, swamp coolers may add to
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Donna Maddox
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2022 and conducted by Evaluator Donna Maddox
COMPLAINT CONTROL NUMBER: 12-CC-20220309163846

FACILITY NAME:ROJAS FAMILY CHILD CAREFACILITY NUMBER:
157700014
ADMINISTRATOR:MAGGI ROJASFACILITY TYPE:
810
ADDRESS:811 WALKER LANETELEPHONE:
(760) 532-8702
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:14CENSUS: 5DATE:
05/05/2022
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Maggie RojasTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Lack of supervision: resulting in day care child being bit by another child while in care.

Parents Rights: Resource parent not allowed in facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Maddox met with licensee Maggie Rojas today for the purpose of finalizing the above complaint allegations. Based on the information provided and interviews, there is enough evidence to substantiate both allegations.
Licensee admits there were at least 2 different biting incidents which led to the termination of one child. Licensee stated neither incident caused any broken skin or caused bruising. Licensee states after the second incident, Licensee made sure she kept the 2 children separated. Licensee states the second biting incident was out of the blue and totally unprovoked. With regards to the second allegation, Licensee admits that there have been times that she has requested parents to come back later because the children were napping. Licensee states this has been her protol since the COVID 19 pademic. LPA informed Licensee that is it a violation to deny parents entry. A Type B citation was issued today for violating Section 102419 Admission Procedures and Parental and Authorized Representative's Rights (a)(1) License and Section 102423 Personal Rights. Exit interview conducted, this report was read, and signed by Licensee, and a copy left at the conclusion of this visit.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Donna Maddox
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20220309163846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: ROJAS FAMILY CHILD CARE
FACILITY NUMBER: 157700014
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/13/2022
Section Cited
CCR
102419(a)(1)
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Admission Procedures and Parental and Authorized Representative's Rights
(a) The licensee shall inform parents or authorized representatives of children in care of their rights, which include, but are not limited to, the following:
(1) To enter and inspect the family child care home in accordance with Health and Safety Code Section 1596.857.
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LPA explained to licensee the reason for the citation and requested licensee so send in a self certified letter acknowlegding she will allow parents in the home when they arrive to pick up their children and not ask them
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This requirement was not met as evidenced by, Licensee asked parent who came to pickup child to come back later because the children were asleep. This is a type B deficiency that if not corrected, it could become a risk to the health, safety or personal rights to children in care.
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to come back later. Licensee also has a sign on her door explaining the reason why she doesnt allow parents inside the home (unless they request enter) every since the COVID 19 pandemic.
Type B
05/13/2022
Section Cited
CCR
102423
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Personal Rights - To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
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Licensee will send in a self certified letter explaining how she corrected this deficiency.
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This requirement was not met as evidenced by: Licensee admits there were at least 2 separate biting incidents that occurred at the day care. This is a type B deficiency that if not corrected, it could become a risk to the health, safety or personal rights to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Donna Maddox
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 12-CC-20220309163846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ROJAS FAMILY CHILD CARE
FACILITY NUMBER: 157700014
VISIT DATE: 05/05/2022
NARRATIVE
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 the moistness in the home.

As a result of the above observations and interviews, the above allegations are rendered Unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. Exit interview conducted, this report was read, and signed by Licensee, and a copy left at the conclusion of this visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Donna Maddox
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4