191201896-9-22-2026-33-CC-BVON-DYTMBP-20261013092812

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191201896
Report Date: 09/22/2026
Date Signed: 09/22/2026 05:40:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2026 and conducted by Evaluator Shushanik Safaryan

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260901132659

FACILITY NAME:	LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE		FACILITY NUMBER:	191201896
ADMINISTRATOR:	ARPY JAHJAH		FACILITY TYPE:	850
ADDRESS:	2902 MONTROSE AVE		TELEPHONE:	(818) 249-8124
CITY:	LA CRESCENTA	STATE: CA	ZIP CODE:	91214
CAPACITY:	111	CENSUS: 43	DATE:	09/22/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Arpy Jahjah		TIME COMPLETED:	05:50 PM

ALLEGATION(S):

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Staff left daycare children in soiled diapers for a period of time.

INVESTIGATION FINDINGS:

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On 09/22/2026, at 1:40pm Licensing Program Analyst (LPA) Shushanik Safaryan conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department.
During the visit, LPA met with Facility Representatives Arpy Jahjah and Shannon Macal. Tour was provided. This is the Preschool Program with toddler component that operates from 7:00 am to 06:00 pm. During the inspection LPA observed 41 children with 8 staff members.

Allegation states: Staff left daycare children in soiled diapers for a period of time.Reporting Party (RP) stated that on 08/31/26 staff left 5 children (names unknown) in soiled diapers from 3pm-6pm because staff couldn’t change diapers due to being out of ratio.

During this investigation, LPA obtained a parent handbook, diaper change log, diaper change schedule, and talked to 10 staff members and 4 parents.
Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 33-CC-20260901132659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE	FACILITY NUMBER: 191201896
	VISIT DATE: 09/22/2026

NARRATIVE

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It was disclosed that diaper changes are conducted by the schedule posted in the room and after each diaper change Bright Wheel is updated.
LPA reviewed diaper change log for the date mentioned by RP and observed last diaper change was conducted between 3:15pm-3:20pm.
Five staff members interviewed stated that the classes were combined on the mentioned day and children`s diapers were changed before combining rooms and additional diaper changes were conducted in the afternoon-by-afternoon staff.
Staff #6 disclosed that diaper changes were delayed in the afternoon for an hour until classroom was in ratio for diaper change, but no indication that children were left in soiled diapers was disclosed. Further it was disclosed that diapers were changed but were not updated on Bright Wheel due to class teacher being absent.
No disclosures were made from parents or from remaining staff members to support allegations.

Based on LPA observations, interviews, and records review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No citations are issued at this time.

Exit interview conducted with Facility Representatives, Arpy Jahja and Shannon Macal on 09/22/2026.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2026 and conducted by Evaluator Shushanik Safaryan

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260901132659

FACILITY NAME:	LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE		FACILITY NUMBER:	191201896
ADMINISTRATOR:	ARPY JAHJAH		FACILITY TYPE:	850
ADDRESS:	2902 MONTROSE AVE		TELEPHONE:	(818) 249-8124
CITY:	LA CRESCENTA	STATE:CA	ZIP CODE:	91214
CAPACITY:	111	CENSUS: 43	DATE:	09/22/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Arpy Jahjah		TIME COMPLETED:	05:50 PM

ALLEGATION(S):

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Facility is operating out of ratio.

INVESTIGATION FINDINGS:

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On 09/22/2026, at 1:40 pm Licensing Program Analyst (LPA) Shushanik Safaryan conducted an unannounced visit to deliver complaint findings regarding complaint investigation received by the Department.
During the visit, LPA met with Facility Representatives Arpy Jahjah and Shannon Macal. Tour was provided. This is the Preschool Program with toddler component that operates from 7:00 am to 6:00 pm. During the inspection, LPA observed 9 children with 2 staff members in RM104, 11 children with 2 staff members in RM 105, 16 children with 3 staff members in RM 108 and 5 toddlers with 1 staff member in RM 102.

Allegation states: Facility is operating out of ratio. Per Reporting Party (RP) on 08/31/2026 Room104 and 105 were combined from approximately 3pm-6pm with approximately 20 children being supervised by one teacher and one aide. Additionally, RP alleged that during the previous two weeks, RM 107 had approximately 20 children supervised by one teacher and one aide.

Page 1 of 2

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 33-CC-20260901132659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE	FACILITY NUMBER: 191201896
	VISIT DATE: 09/22/2026

NARRATIVE

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During the investigation, LPA interviewed 10 staff members and 4 parents. LPA obtained and reviewed children`s roster, staff and children sign in/sign-out records. LPA observed that RM 104 has 10 children enrolled, RM 105 has 12 children enrolled, and RM 107 has 20 children enrolled.

Staff confirmed that due to some staff members being absent, RM 104 and RM 105 were combined, and care was provided in RM 105 since it is a bigger room, but diaper changes were conducted in RM 104 where diaper changing table is located. LPA observed 2 doors and bathroom between RM 104 and RM 105.

Based on sign in /sign out records provided to LPA for 08/31/2026, 20 children were in attendance after 3:00pm-in the combined classroom. Based on staff sign in records provided to LPA, one teacher and 2 aids were signed in for RM 104 and RM 105 after 3pm.

During the interviews, staff #1 disclosed that during combined class they been left with 14 children when staff needed to conduct diaper change in RM 105, which was confirmed by staff #9. Staff #7 disclosed they supervised 15 children with one teacher in RM 105. Per staff #7 they took 2 children to RM 104 for diaper change while other children were left with teacher in RM 105. Staff #6 disclosed that they supervised more than 20 children with another staff member at 2 different instances, no dates were provided. Staff # 3 disclosed that they supervised 16-18 children with staff #5, which was confirmed by staff #5. Adult #1 disclosed observing staff#3 and Staff #5 supervising 18 children without any other staff member.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1 ) are being cited on the attached LIC 9099D.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

An exit Interview was conducted, a copy of this report along with Notice of Site visit, Deficiency pages and Appeal Rights were explained and provided to the Facility Representatives, Arpy Jahjah and Shannon Macal on 09/22/2026. Page 2 of 2

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20260901132659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA PRESBYTERIAN CHURCH CTR. FOR CHILDRE	FACILITY NUMBER: 191201896
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/22/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/06/2026 Section Cited CCR 101216.3(b)	1 2 3 4 5 6 7	101216.3Teacher-Child Ratio.(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement not met evidenced by:	1 2 3 4 5 6 7	Per Director, facility will have assigned staff schedule for each room. Meeting will be conducted with staff to review ratio requirements and units requirements. Staff will log out and log in for each room that they assist. Agenda will be send to LPA by POC date.
	8 9 10 11 12 13 14	Based on the sign in sheets provided combined RM 105 and RM 104 had total 20 children in attendance for 08/31/26 with one qualified teacher and two aides. (one with 6 units and with no units.) Additionally, teacher was left alone with more than 12 children in RM 105 when diaper change was conducted in the RM 104.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

LIC9099 (FAS) - (06/04)

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