191501828-9-11-2026-33-CC-BVON-DYH352-20261002175600

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191501828
Report Date: 09/11/2026
Date Signed: 09/11/2026 04:24:04 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2026 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260828133714

FACILITY NAME:	EAST WHITTIER UNITED PRESBYTERIAN CHURCH		FACILITY NUMBER:	191501828
ADMINISTRATOR:	MERRILEA LIPPINCOTT		FACILITY TYPE:	850
ADDRESS:	14061 E SECOND ST		TELEPHONE:	(562) 693-5112
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90605
CAPACITY:	75	CENSUS: 17	DATE:	09/11/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Director, Mariel DeLaTorre		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff do not ensure that a child's diapering needs are met

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Director, Mariel DeLaTorre to whom the reason for the visit was explained. Census was taken. Upon arrival, there were seventeen (17) children being cared for by three (3) staff.

During this investigation, LPA conducted interviews with Director, two (2) staff, and four (4) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), arrival and departure times for Child #1, and EWPCS Preschool Handbook 2026-2027.

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260828133714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EAST WHITTIER UNITED PRESBYTERIAN CHURCH	FACILITY NUMBER: 191501828
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/11/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/09/2026 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director stated staff will meet all childrens needs by checking children's diapers every 2 hours throughout the entire day, change diapers/pull-ups if needed, and note on diaper log whether the diaper was dry, wet, or bowel movement (bm).
	8 9 10 11 12 13 14	Based on interview and record review, it was determined that Child #1s pull-up was not changed for 5 hours and 56 minutes on 8/27/26, which did not meet C1's needs and which posed a potential health and safety risk to children in care.	8 9 10 11 12 13 14	Director stated she will have a meeting with staff regarding the facility diapering and toileting procedure and will submit the facility diapering and toileting procedure, signed by all staff saying they understand the procedure and will meet each child's toileting or diapering needs, to LPA.
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260828133714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EAST WHITTIER UNITED PRESBYTERIAN CHURCH	FACILITY NUMBER: 191501828
	VISIT DATE: 09/11/2026

NARRATIVE

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Allegation: Staff do not ensure that a child’s diapering needs are met

The complaint alleges that on 8/27/26, Child #1 (C1) was signed into the facility for 6 hours and C1’s pull-up was never changed during the time the child was at the facility. The complaint states C1 was wearing a pull-up on 8/27/26, instead of the usual diaper worn by C1, and only diapers and no pull-ups matching the one worn on 8/27/26 had been previously given to the facility for C1s use. Complaint states that on 8/27/26, when they arrived at the facility to pick up C1, C1 was wearing a pull-up matching the same pull-up C1 was wearing when signed into the facility that morning, and C1s pull-up smelled of feces and contained a "substantial amount of urine" as well as feces.

Sign-in and sign-out details provided by the facility for 8/27/26, show C1 was signed into the facility at 8:52 am and signed out at 2:48 pm, for a total of 5 hours, 56 minutes.

During interviews conducted, LPA determined that three staff worked in C1s classroom on 8/27/26. LPA interviewed all three staff that worked in the room that day.

All three staff interviewed stated that the diapering policy at the facility is to check children’s diapers every 2 hours to see if they need to be changed and if staff “smell something” the child’s diapers are changed even if it is not at the 2-hour mark. All 3 staff stated they check the child’s diaper by feeling the front of the diaper and peeking into the back of the diaper.

During interviews conducted with the three staff working in C1s classroom on 8/27/26, it was determined C1s pull-up was only checked at 10:15 am and 12:30 pm and during the two times the diaper was checked, staff observed the pull-up did not need to be changed. All staff confirmed the pull-up of C1 was not checked at the next two-hour mark, at 2:30 pm as the facility policy states.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260828133714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EAST WHITTIER UNITED PRESBYTERIAN CHURCH	FACILITY NUMBER: 191501828
	VISIT DATE: 09/11/2026

NARRATIVE

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During interviews, all three staff working in the classroom on 8/27/26 stated they did not change C1's pull-up while in care for the 5 hours and 56 minutes, and C1’s pull-up was not changed at all on that day until C1 was picked up and it was brought to the attention of Staff #2, by the person picking up C1, that the pull-up needed to be changed. Staff #2 stated they changed the pull-up at that time and observed the pull-up was wet and C1 had had a bowel movement.

Director stated, “I take ownership for this, and it won't happen again”. All three staff interviewed stated the facility did not keep a diaper log on 8/27/26, but the facility has started to keep a diaper log since that day in an effort to ensure children's diapers and pull-ups are changed in a timely manner.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days
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Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and the report was reviewed with Director, Mariel DeLaTorre.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

LIC9099 (FAS) - (06/04)

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