191570991-7-24-2026-33-CC-BVON-DXLKGK-20260904075338

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191570991
Report Date: 07/24/2026
Date Signed: 07/24/2026 03:16:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260602104451

FACILITY NAME:	MAOF CHILD CARE CENTER/PICO RIVERA		FACILITY NUMBER:	191570991
ADMINISTRATOR:	ELIZABETH RAMIREZ		FACILITY TYPE:	850
ADDRESS:	9125 BURKE ST.		TELEPHONE:	(562) 949-3189
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	101	CENSUS: 59	DATE:	07/24/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Rosa		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not allow child in care to use the restroom
Child was wrongfully disenrolled

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 7/24/2026. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 06/02/2026. LPA met with Facility Representative Nancy Camarillo to whom the purpose of the inspection was announced. Census was taken- Per facility representative there are 86 children enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters, personnel report and other documentation.

Per initial complaint report, the complainant reported that (1) staff did not allow child in care to use the restroom and (2) child was wrongfully disenrolled. During interview with complainant, they alleged that staff did not allow child # 1 to use the restroom as child # 1 will urinate and defecate on themselves. ------------------------------------------- pg. 1 of 3 --------------------------------------------------------------------------------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260602104451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER/PICO RIVERA	FACILITY NUMBER: 191570991
	VISIT DATE: 07/24/2026

NARRATIVE

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Per complainant, they were informed that child # 1 would ask to go to the restroom a lot of times but did not go every time they asked to go. Additionally, complainant disclosed that child # 1 needed to take medication in the facility and that the process and medication policy was not clearly explained. Child was not allowed to attend school during that process and was eventually dis-enrolled. LPA was unable to interview child # 1 as child is no longer attending the facility.

In regard to allegation (1) staff did not allow child in care to use the restroom: Staff # 1-5 corroborated that they offer the use of the restroom throughout the day and before transitions- however if a child needs to use the restroom when it is not offered, children are allowed to go to the restroom. Additionally, staff corroborated that they have never denied a child the usage of the restroom or have observed any other staff denied the usage of the restroom. Per staff # 1 -5 , even if a child asks to use the restroom back-to-back and don’t use it they still take the child to the restroom and will also let parents know of their observations.

LPA conducted interviews with children: Children # 1-6 corroborated that a teacher always takes them to the restroom, even if they have to go a lot of times. Children did not disclosed not being allowed to use the restroom.

LPA conducted interviews with parents. Parent interviews corroborated that they do not have concerns with the restroom policy and or that their child has not disclosed any issues regarding using the restroom.

Regarding allegation # 2: Child was wrongfully dis-enrolled- Staff # 2 & 3 corroborated that a child has not been wrongfully dis-enrolled. Per staff # 1-3 medication policy and procedure is discussed upon enrollment and in orientation and it’s listed in the parent handbook- however if a child needs medication after enrollment the process and procedure is discuss with authorized representative. Per staff # 3 a child that needs medication will not be able to attend the facility until all doctor documents have been submitted. -------------------- pg. 2 of 3 -------------------------------------------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20260602104451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER/PICO RIVERA	FACILITY NUMBER: 191570991
	VISIT DATE: 07/24/2026

NARRATIVE

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Additionally, the facility will maintain in communication with the authorize representative during the process.

LPA conducted interviews with parents: 3 out of 8 parents corroborated that the medication policy was not discussed upon enrollment- but disclosed they did receive the parent handbook. Parent # 6 disclosed that their child recently needed medication and they had some hiccups with the time frame procedure and delay in them attending until the procedure is complete.

This agency has investigated the complaint alleging (1) staff did not allow child in care to use the restroom and (2) child was wrongfully dis-enrolled.

Based upon the evidence as presented above, the allegations (1) staff did not allow child in care to use the restroom and (2) child was wrongfully dis-enrolled have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Representative Maria Higadera.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026

LIC9099 (FAS) - (06/04)

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