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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195700527
Report Date: 06/24/2026
Date Signed: 06/24/2026 12:45:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Brittanee Cleveland
COMPLAINT CONTROL NUMBER: 58-CC-20260326090030
FACILITY NAME:ST. BERNARDINE OF SIENA CHILDREN'S CENTERFACILITY NUMBER:
195700527
ADMINISTRATOR:CHARLENE BARKESFACILITY TYPE:
860
ADDRESS:24425 CALVERT ST.TELEPHONE:
(818) 716-4730
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:151CENSUS: 117DATE:
06/24/2026
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Charlene Barkes, DirectorTIME COMPLETED:
01:18 PM
ALLEGATION(S):
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Staff did not provide adequate supervision, resulting in a day care child biting other day care children multiple times
INVESTIGATION FINDINGS:
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On June 24, 2026, Licensing Program Analysts (LPA) Brittanee Cleveland conducted an unannounced investigation for a complaint received to deliver findings. LPA met with Charlene Barkes, Director, whom guided a tour of the facility. LPA explained the purpose of today’s visit is to discuss the above mentioned allegation. When LPA arrived, Director was in an appointment.

There were 117 children in care and 28 staff.

During today’s visit LPA was guided on a tour with the Licensee, interviewed staff, and obtained rosters.

At the time of the inspection, LPA conducted interviews with staff of the classroom. Staff #1 and Staff #2 stated the child has bitten children before, but the incident was acknowledged immediately. Staff #1 stated a parent was more concerned about policy for biting. Since the incident occurred, Per Director, the policy for biting has been updated with the help of parents. LPA obtained a copy of the new biting policy. -- Page 1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260326090030
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ST. BERNARDINE OF SIENA CHILDREN'S CENTER
FACILITY NUMBER: 195700527
VISIT DATE: 06/24/2026
NARRATIVE
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 Staff #2 stated the incident happened very fast but staff in the room have been able to give 1 on 1 time with child. Staff #1 and #2 stated the children are working well among each other and have not had any incidents. Per Director, when the new biting policy went into effect, all staff were provided with new training.

Based on the information accumulated from today’s visit, the findings are unsubstantiated. This means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Charlene Barkes, Director.

--- Page 2

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Brittanee Cleveland
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2