197403594-9-9-2026-58-CC-RNAO-DYEMUM-20260930095522

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403594
Report Date: 09/09/2026
Date Signed: 09/09/2026 03:07:11 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2026 and conducted by Evaluator Janet Gil

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20260816103310

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197403594
ADMINISTRATOR:	GARCIA, THANIA		FACILITY TYPE:	830
ADDRESS:	17730 RINALDI		TELEPHONE:	(818) 363-8442
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	36	CENSUS: 29	DATE:	09/09/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Thania Garcia - Director		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Child sustained injuries due to staff neglect or physical abuse.

INVESTIGATION FINDINGS:

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On September 9, 2026, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced follow-up complaint inspection for the purpose of delivering the findings regarding the above-mentioned allegation. Upon arrival, LPA met with Director Thania Garcia and announced the reason for the inspection. LPA toured the facility and observed 29 daycare children, including fifteen infants and fourteen toddlers, and ten staff members, including the Director. All staff observed were verified to have cleared criminal record clearances and were associated with the facility.

During the investigation, LPA Gil conducted observations, obtained documentation, including the LIC 500 Personnel Report, staff handbook, facility's children roster, and an incident/accident report regarding an enrolled child for the date of August 13,2026.
Pertaining to the allegation that "Child sustained injuries due to staff neglect or physical abuse"., The RP stated Staff 1 (S1) called the RP and stated child 1 (C1) was running away during diaper change in the toddler room and S1 grabbed C1 too hard resulting in two open wound scrathes on his left upper arm.
(Continue on 9099-C)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260816103310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197403594
	VISIT DATE: 09/09/2026

NARRATIVE

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(Continued 9099-C)

According to staff interviewed during the course of the investigation, S1 admitted to grabbing C1 firmly by the arms for a diaper change. S1 stated that a scratch occurred on C1’s arm when S1 grabbed the child. S1 stated that S1 contacted C1’s parent and informed the parent that S1 had accidentally scratched C1 while attempting to change the child’s diaper. S1 also stated that photographs of the scratch were provided to the parent and that the parent signed an Unusual Incident Report.

LPA Gil interviewed three additional staff members who were present in the classroom at the time of the incident or during the transition period surrounding the incident. None of the staff interviewed witnessed the incident. However, the staff stated that they observed a scratch with redness on C1. S2 stated that upon observing the scratch, S2 contacted the Assistant Director for guidance and first aid.

LPA Gil interviewed parents of enrolled children. The parents stated that they were satisfied with the care and services provided at the facility. All parents interviewed stated that they are notified by telephone and provided an incident report when their child is injured while in care. The parents also stated that they have not experienced any unexplained injuries involving their children while in care.

Based on the information obtained through interviews and observations conducted during the investigation, the allegation is determined to be Substantiated. A substantiated finding means that the complaint allegation is valid because the preponderance of evidence standard has been met.

One Type B deficiency is being cited pursuant to Title 22 of the California Code of Regulations. See LIC 9099-D.

A Notice of Site Visit was provided and must remain posted for 30 days.

An exit interview was conducted with Director Thania Garcia. The findings were discussed, and a copy of the report was reviewed with the Director. Appeal rights were provided and explained.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260816103310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197403594
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/09/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/23/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidence by:	1 2 3 4 5 6 7	Director plans to review childrens personal rights video with staff and provide a form of all atendees and summaries on the take away to LPA via email. ccld.childcarevideos.org and/or any other applicable video.
	8 9 10 11 12 13 14	Based on interviews conducted with S1, S1 stated that S1 grabbed C1 firmly by the arms for a diaper change resulting in a scratch marking.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026

LIC9099 (FAS) - (06/04)

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