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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197405299
Report Date: 10/12/2026
Date Signed: 10/29/2026 01:57:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2026 and conducted by Evaluator Melissa Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260904123046
FACILITY NAME:RUIZ FAMILY CHILD CAREFACILITY NUMBER:
197405299
ADMINISTRATOR:LUZ RUIZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 891-9382
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:14CENSUS: 8DATE:
10/12/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Licensee Luz RuizTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee treats day care child differently from other children in care.
Licensee excludes day care child from the group.
Licensee forces day care children to nap for long periods of time.
Adult in the home dropped an appliance on day care child’s head.
Licensee hits day care children.
Licensee pulls day care children’s ears.
Licensee makes inappropriate comments to day care children.
Licensee coerces day care children.
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT THAT SUPERSEDES THE PREVIOUS REPORT.
Licensing Program Analyst (LPA) Melissa Zaragoza conducted an unannounced complaint inspection to the above facility on 10/12/2026. LPA arrived at the facility at 9:20AM and met with Luz Ruiz, Licensee, who guided analyst on a tour of the facility. There were 8 children (3 infants, 5 preschoolers), with 2 staff assistants, APA therapist, Los Angeles Mission College specialist, and the licensee’s spouse, and daughter.

During the investigation LPA interviewed staff, interviewed children, interviewed parents, Interviewed other adults, obtained a copy of the children's roster, and obtained copies of supporting documentation. Information provided by the reporting party indicates that Licensee treats day care child differently from other children in care, Licensee excludes day care child from the group, Licensee forces day care children to nap for long periods of time, Adult in the home dropped an appliance on day care child’s head, Licensee hits day care children, Licensee pulls day care children’s ears, Licensee makes inappropriate comments to day care children, Licensee coerces day care children. Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260904123046
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: RUIZ FAMILY CHILD CARE
FACILITY NUMBER: 197405299
VISIT DATE: 10/12/2026
NARRATIVE
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THIS IS AN AMENDED REPORT THAT SUPERSEDES THE PREVIOUS REPORT.

Page 2 of 2.

Per Licensee, they treat each children equally. Licensee shared that they do not exclude children from the group. Per licensee, staff, and adult 1 interview, children are not forced to participate in activities or to sleep. Licensee stated that children who do not wish to take a nap have the option to lay down, relax, do an activity at the table, or read a book, while the rest of the children sleep.

Staff #1, #2, and #3 reported that there have been no incidents involving a heavy object falling on a child’s head. Per staff and adult#1, there are always multiple adults present in the home. Present daily in the facility are the licensee, adults who reside in the home, 2 staff assistants, and ABA therapist who works one on one with a child.

Per adult #1, the licensee receives unannounced monthly visits from a specialist from Los Angeles Mission College. Adult #1 and staff stated children are never left alone or unattended.

Parents stated that their children have not reported any inappropriate comments or mistreatment at the daycare. Per parent interview, they have no concerns regarding children being subjected to physical or emotional abuse.

Children who were interviewed stated to be content at the facility.

LPA observed the facility and observed children who do not sleep to have an alternative activity option. LPA observed that all children were always supervised by more than one adult. No children were observed left unattended.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Luz Ruiz, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2