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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407089
Report Date: 08/11/2026
Date Signed: 08/11/2026 04:32:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Nathanael Mooberry
COMPLAINT CONTROL NUMBER: 58-CC-20260720132226
FACILITY NAME:FLORES FAMILY CHILD CARE.FACILITY NUMBER:
197407089
ADMINISTRATOR:FLORES, LETICIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 623-4463
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:14CENSUS: 4DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Leticia FloresTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Daycare child had inappropriate interactions with another child in the home due to neglect by licensee or physical abuse.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nathanael J. Mooberry and Licensing Program Manager (LPM) Rita Ramos conducted an unannounced complaint inspection on 08/11/2026. LPA and LPM arrived at the facility at approximately 02:15 PM and met with Leticia Flores, Licensee, who granted entrance and provided a tour of the facility. Licensee allowed LPA and LPM entry to the second floor while Licensee remained to supervise children in care. There were four (4) children in care and no assistant present upon arrival.

The purpose of the visit is to deliver findings for the above allegation for an investigation conducted by the department’s Investigations Branch (IB) Investigator, Edward Hector. Throughout the course of the investigation conducted by IB Investigator Hector, interviews were conducted and documents were obtained.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Nathanael Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20260720132226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FLORES FAMILY CHILD CARE.
FACILITY NUMBER: 197407089
VISIT DATE: 08/11/2026
NARRATIVE
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Information provided by the Reporting Party indicates that a Daycare child had inappropriate interactions with another child in the home due to neglect by licensee or physical abuse.

Based on the documents and statements obtained, it was confirmed that Child #1 (C1) was instructed to inappropriately touch an older child (C2). C1 disclosed that the Licensee was present in the same room when the incident occurred but was sleeping. C1 stated that C2 instructed C1 to touch their private area. C2 confirmed that the incident occurred and that they instructed C1 to touch C2 in their private area, however, stated that the Licensee was awake in the same room. Licensee disclosed that they did not see or hear anything and they were in the same room but awake and on the couch when the incident occurred.

Therefore, based on observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 3 Article 06 Subsection 102417 (a), is being cited on the attached LIC 9099D.

LPA informed licensee that this report dated 08/11/2026 documents a Type A citation. Type A citations shall be posted for 30 consecutive days as there is immediate risk to the health and safety of children in care.

Also, LPA informed the licensee to provide a copy of this licensing report dated 08/11/2026 that documents this Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A "Notice of Site Visit" and copy of the report was issued. Notice of Site Visit must remain posted for 30 days. Failure to do so will result in a $100.00 civil penalty.

Exit interview was conducted, and report and appeal rights provided to Leticia Flores, Licensee.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Nathanael Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20260720132226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FLORES FAMILY CHILD CARE.
FACILITY NUMBER: 197407089
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/12/2026
Section Cited
CCR
102417(a)
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102417 Operation of a Family Child Care Home
(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times...
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Per Licensee, they will submit a declaration noting the plan to keep child 2 separate from the other children to LPA by POC due date, 08/12/2026.
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This requirement was not met as evidenced by C1 and C2 having inappropriate interactions while in care at the facility and licensee admitting that they did not see or hear the incident that occurred which imposes an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Rita Ramos
LICENSING EVALUATOR NAME: Nathanael Mooberry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
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