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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417027
Report Date: 09/22/2026
Date Signed: 09/22/2026 12:53:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2026 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260902101209
FACILITY NAME:ALGOSO FAMILY CHILD CAREFACILITY NUMBER:
197417027
ADMINISTRATOR:ALGOSO, CARMENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 263-7430
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: 2DATE:
09/22/2026
UNANNOUNCEDTIME BEGAN:
10:27 AM
MET WITH:Carmen Algoso - LicenseeTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
Licensee did not follow reporting requirements.
INVESTIGATION FINDINGS:
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On September 22, 2026, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced follow-up complaint inspection for the purpose of delivering the findings regarding the above allegation. Upon arrival, LPA met with the licensee, Carmen Algoso, and explained the reason for the inspection. LPA toured the facility and observed 2 daycare children(2 preschoolers), and one assistant staff member. All staff observed were verified to have criminal record clearances and were associated with the facility.

During the course of the investigation, LPA Gil conducted observations and interviews with the licensee, staff, one minor resident, two verbal children, and parents. LPA also obtained and reviewed the facility roster(LIC 9040).
Pertaining to the allegation that “Licensee did not follow reporting requirements”: According to the Reporting Party (RP), a previously enrolled child (C1) was allegedly left in the care of the licensee for several days while the child's parent was not answering the licensee's telephone calls.

Continue on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2026 and conducted by Evaluator Janet Gil
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260902101209

FACILITY NAME:ALGOSO FAMILY CHILD CAREFACILITY NUMBER:
197417027
ADMINISTRATOR:ALGOSO, CARMENFACILITY TYPE:
810
ADDRESS:15843 BLACKHAWK STREETTELEPHONE:
(818) 263-7430
CITY:GRANADA HILLSSTATE:CAZIP CODE:
91344
CAPACITY:14CENSUS: 2DATE:
09/22/2026
UNANNOUNCEDTIME BEGAN:
10:27 AM
MET WITH:Carmen Algoso - LicenseeTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee provided care for a daycare child that exceeded 24 hours.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 22, 2026, Licensing Program Analyst (LPA) Janet Gil conducted an unannounced follow-up complaint inspection for the purpose of delivering the findings regarding the above allegation. Upon arrival, LPA met with the licensee, Carmen Algoso, and explained the reason for the inspection. LPA toured the facility and observed 2 daycare children(2 preschoolers), and one assistant staff member. All staff observed were verified to have criminal record clearances and were associated with the facility.

During the course of the investigation, LPA Gil conducted observations and interviews with the licensee, staff, one minor resident, two verbal children, and parents. LPA also obtained and reviewed the facility roster(LIC 9040).
Pertaining to the allegation that “Licensee provided care for a daycare child that exceeded 24 hours”: According to the Reporting Party (RP), a previously enrolled child (C1) was allegedly left in the care of the licensee for several days while the child's parent was not answering the licensee's telephone calls.

Continue on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20260902101209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ALGOSO FAMILY CHILD CARE
FACILITY NUMBER: 197417027
VISIT DATE: 09/22/2026
NARRATIVE
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According to staff interviewed during the course of the investigation, the licensee does not have any currently enrolled children who stay overnight at the facility. The present staff stated they are a new employee and did not have any information regarding C1.

The licensee stated that C1 was previously enrolled at the facility over two years ago and that the licensee did not experience any issues regarding C1's at home care. The licensee stated that C1 always arrived at the facility well cared for and wearing clean clothing. The licensee stated that C1's mother had personal commitments and would occasionally be late picking up C1; however, C1 did not stay overnight at the facility. The licensee further stated that C1's grandparents would pick C1 up when the parent was unavailable. Licensee also stated they do not have the contact information for C1's parents and that they moved out of the area.


According to parents interviewed during the course of the investigation, the parents stated that they were satisfied with the daycare and had no concerns regarding the care and supervision their children received while attending the facility. The parents further stated that they do not have overnight care and typically pick up their children at approximately 5:00 p.m. Additionally, one parent (P3) stated that they are usually one of the last parents to pick up their child, at approximately 5:00 p.m. P3 further stated that there are typically no other children remaining in care when P3 picks up their child.

Two children were interviewed on September 3, 2026. The children expressed that they liked the daycare facility and the staff. Both children stated that their mother puts them to sleep when it is dark outside.

Based on the evidence obtained during the investigation, the allegation that “Licensee provided care for a daycare child that exceeded 24 hours.” has been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A Notice of Site Visit was provided and must remain posted for 30 days.

An exit interview was conducted, and the report was reviewed with the licensee Carmen Algoso.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 58-CC-20260902101209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ALGOSO FAMILY CHILD CARE
FACILITY NUMBER: 197417027
VISIT DATE: 09/22/2026
NARRATIVE
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Page 2 continued...

The RP stated that C1 wore the same clothing for multiple days while in care and had a malodorous smell. The RP reported that approximately eight months ago, the RP observed dried blood in C1's underwear while at the facility.

According to the RP, the licensee stated that the incident was not reported because the child's mother would become upset and would stop paying for childcare. The RP further stated that the licensee expressed concern that reporting the matter could result in C1 being placed in foster care.

According to staff interviewed during the course of the investigation, the licensee does not have any currently enrolled children who stay overnight at the facility. The present staff stated they are a new employee and did not have any information regarding C1. The licensee stated that C1 was previously enrolled at the facility over 3 years ago and that the licensee did not experience any issues regarding C1's care. The licensee stated that C1 always arrived at the facility well cared for and wearing clean clothing. The licensee stated that C1's mother had personal commitments and would occasionally be late picking up C1; however, C1 did not stay overnight at the facility. The licensee further stated that C1's grandparents would pick C1 up when the parent was unavailable. Licensee also stated they do not have the contact information for C1's parents and they moved out of the area.

According to parents interviewed during the course of the investigation, the parents stated that they were satisfied with the daycare and had no concerns regarding the care and supervision their children received while attending the facility. The parents further stated that when an incident involving their children occurs, the licensee informs them by telephone.

Based on the evidence obtained during the investigation, the allegation that “Licensee did not follow reporting requirements.” has been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A Notice of Site Visit was provided and must remain posted for 30 days.

An exit interview was conducted, and the report was reviewed with the licensee Carmen Algoso.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Janet Gil
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4