<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417673
Report Date: 09/09/2026
Date Signed: 09/09/2026 09:42:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2026 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260825144922
FACILITY NAME:VOA/LOS COLORES HEAD STARTFACILITY NUMBER:
197417673
ADMINISTRATOR:GENISE CLARKFACILITY TYPE:
850
ADDRESS:25621 SO. NORMANDIE AVENUETELEPHONE:
(310) 347-4680
CITY:HARBOR CITYSTATE: CAZIP CODE:
90710
CAPACITY:39CENSUS: 23DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH: Elvira Frescas- Education CoordinatorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Physical Plant- Facility staff did not ensure a comfortable temperature was maintained at all times for the children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/31/2026at 8:35a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced initial 10-day complaint investigation and met with the Site Supervisor, Joaquin Mancila LPA Whitmore explained the purpose of the visit. LPA toured the facility indoors and outdoors and observed 26 children supervised by 4 staff. LPA Whitmore conducted interviews with Site Supervisor, children, and Phone interviews with Parents.The Department conducted a full investigation, which included staff interviews, interviews with relevant parties, observations and other agencies, as well as a record review which included documentation related to the allegation. LPA did not observe nor was information provided via interviews that provided sufficient evidence to substantiate the allegation of PHYSICAL PLANT- Facility staff did not ensure a comfortable temperature was maintained at all times for the children in care. On 08/31/2026 LPA observed the facility to have a comfortable temperature. During the investigation LPA interviewed Site Supervisor, interviewed parents, and obtained a copy of the Maintenance Request Forms and Invoice. Based on the Maintenance Request Forms, the request was submitted on 08/21/2026 that the AC was not working properly
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260825144922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: VOA/LOS COLORES HEAD START
FACILITY NUMBER: 197417673
VISIT DATE: 09/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
. Staff contacted parents and notified them of the air conditioner not working and they could come pick up their children. Fans were used to cool the area during this time On 08/24/2026 there was another maintenance request submitted requesting additional fans. On 08/25/2026 Maintenance brought portable AC’S to the Site. On 08/27/2026 the air conditioner was repaired, and LPA reviewed the invoice on 08/31/2026.

Staff provided information that showed they were continually attempting to provide and maintain a comfortable temperature while the air conditioning was being repaired. Therefore, the allegation is deemed unsubstantiated. Meaning, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. No deficiencies cited.
An exit interview was conducted, copy of this report was reviewed and issued along with appeal rights and Notice of Site Visit. Notice of Site Visit is required to be posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2