197492776-8-25-2026-12-CC-LKIG-DYCS4X-20260928133324

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197492776
Report Date: 08/25/2026
Date Signed: 08/25/2026 03:39:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2026 and conducted by Evaluator Mayra Rivera

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260729151310

FACILITY NAME:	TUTOR TIME CHILD CARE LEARNING CENTER		FACILITY NUMBER:	197492776
ADMINISTRATOR:	SERRANO, ANGELICA		FACILITY TYPE:	840
ADDRESS:	23041 NEWHALL RANCH ROAD		TELEPHONE:	(661) 263-2655
CITY:	SANTA CLARITA	STATE: CA	ZIP CODE:	91350
CAPACITY:	30	CENSUS: 0	DATE:	08/25/2026
		UNANNOUNCED	TIME BEGAN:	02:03 PM
MET WITH:	Angelica Serrano, Director		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Staff is falsifying incident reports.
Staff wrongfully terminated day care child.

INVESTIGATION FINDINGS:

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On Tuesday, August 25, 2026, Licensing Program Analyst (LPA) Mayra Rivera conducted an unannounced complaint investigation in regards the above allegation and met with Director Angelica Serrano who guided LPA Rivera on a tour of the facility. Upon arrival, LPA did not observe school-age children.

As part of this investigation, LPA Rivera conducted confidential interviews with staff and children and reviewed relevant reports. The reporting party alleged that staff were falsifying incident reports, and that staff had wrongfully terminated a child from the program.

LPA Rivera asked the reporting party about the allegation concerning the falsification of an incident report. The reporting party did not provide any information regarding a falsified incident report. Instead, the reporting party stated that they had a conversation with the director regarding an available space in the after-school program and were subsequently informed by another staff member that no space was available in the program.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260729151310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER	FACILITY NUMBER: 197492776
	VISIT DATE: 08/25/2026

NARRATIVE

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The evidence revealed that at 6:33 pm on July 23, 2026, parent mentioned “especially considering that my child last day is tomorrow,” and the communication between director and parent continued and at 9:14 pm director mentioned “I am requesting that today be the last day pending review by our headquarters.” Director stated she has the authority to terminate care without headquarters approval and if child would have attended on Friday, July 24, 2026, the child would have been able to attend summer camp.

Based on the interviews conducted, and reports reviewed, there was insufficient evidence to either support or confirm the above allegations. This agency has investigated the complaint alleging that staff were falsifying incident reports, and that staff had wrongfully terminated a child from the program. At this time, it is determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Director Angelica Serrano and copies of appeals rights was provided. The signature on this form acknowledges receipt of these forms.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

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