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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493515
Report Date: 01/25/2024
Date Signed: 01/25/2024 04:51:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231114155252
FACILITY NAME:NOORZAY FAMILY CHILD CAREFACILITY NUMBER:
197493515
ADMINISTRATOR:NOORZAY, URANUSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 518-6178
CITY:CANOGA PARKSTATE: CAZIP CODE:
91303
CAPACITY:14CENSUS: 4DATE:
01/25/2024
UNANNOUNCEDTIME BEGAN:
02:41 PM
MET WITH:NOORZAY, URANUSTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Day care child sustained unexplained injuries while in care due to lack of licensee supervision.
INVESTIGATION FINDINGS:
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On 1/25/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Licensee, Uranus Noorzay to whom the reason for the inspection was announced. LPA toured the facility and observed 4 daycare children and 3 adults.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of text message screen shots, and interviewed the Licensee in regard to the above allegations.

-Pertaining to the allegation that - Day care child sustained unexplained injuries while in care due to lack of licensee supervision.

According to the Licensee, screenshots of text messages were provided regarding the possible allegation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20231114155252
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NOORZAY FAMILY CHILD CARE
FACILITY NUMBER: 197493515
VISIT DATE: 01/25/2024
NARRATIVE
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LPA observed text message exchanges between Licensee (L) and Parent 1 (P1). Text messages show P1 asking L how Child 1 (C1) sustained bruises that were not present before being dropped off in care. L responded by saying that it is possible the bruises were sustained by other children playing and sitting next to C1 who possibly grabbed C1's arm while L was either in the restroom or preparing a bottle for C1.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted and a copy of this report was provided to licensee.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20231114155252
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NOORZAY FAMILY CHILD CARE
FACILITY NUMBER: 197493515
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/09/2024
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement is not met as evidence by:
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Licensee will watch the supervising children in family child care video on ccld.childcarevideos.org and provide LPA with a summary.
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Based on interviews and observations, licensee did not ensure child was supervised for a brief period of time which poses a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3