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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493515
Report Date: 01/25/2024
Date Signed: 01/25/2024 04:50:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231114155252

FACILITY NAME:NOORZAY FAMILY CHILD CAREFACILITY NUMBER:
197493515
ADMINISTRATOR:NOORZAY, URANUSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 518-6178
CITY:CANOGA PARKSTATE: CAZIP CODE:
91303
CAPACITY:14CENSUS: 4DATE:
01/25/2024
UNANNOUNCEDTIME BEGAN:
01:23 PM
MET WITH:NOORZAY, URANUSTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee was absent from the home more than 20 percent of the hours that the facility was providing care to day care children.
INVESTIGATION FINDINGS:
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On 1/25/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Licensee, Uranus Noorzay to whom the reason for the inspection was announced. LPA toured the facility and observed 4 daycare children and 3 adults.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, and interviewed the Licensee, 5 parents, 2 adults, in regard to the above allegations.

-Pertaining to the allegation that - Licensee was absent from the home more than 20 percent of the hours that the facility was providing care to day care children.

According to the Licensee, there have been times when she has had to unexpectedly close but has always contacted Community Care Licensing to make them aware of it. School pick ups are conducted by licensee through out the week and is not present during specific times.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20231114155252
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NOORZAY FAMILY CHILD CARE
FACILITY NUMBER: 197493515
VISIT DATE: 01/25/2024
NARRATIVE
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According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3), Parent 4 (P4), Parent 5 (P5), and Parent 6 (P6), they have no concerns as to whether she is present but cannot say since they are not there throughout the day. According to parents licensee is present when they drop off and pick up their children.

According to Adult 1 (A1) and Adult 2 (A2), licensee is present at the day care at least 80 percent of the time.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, Uranus Noorzay.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4