197494724-8-27-2026-30-CC-MNEL-DXGUP6-20260831154458

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494724
Report Date: 08/27/2026
Date Signed: 08/27/2026 04:00:19 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2026 and conducted by Evaluator Angela Luz

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260611145510

FACILITY NAME:	HONEYBEE BILINGUAL CHILDREN'S CENTER		FACILITY NUMBER:	197494724
ADMINISTRATOR:	PATRICIA SANCHEZ		FACILITY TYPE:	830
ADDRESS:	11203 S. WESTERN AVENUE		TELEPHONE:	(310) 363-5919
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90047
CAPACITY:	9	CENSUS: 2	DATE:	08/27/2026
		UNANNOUNCED	TIME BEGAN:	03:20 PM
MET WITH:	Patricia Moreno		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Facility did not maintain accurate sign in and out records.

INVESTIGATION FINDINGS:

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On 8/27/26, Licensing Program Analysts (LPAs) Angela Luz and Patsy Plancarte conducted an unannounced subsequent complaint visit to deliver findings. LPAs met with Assistant Director Patricia Moreno and informed them of the reason for the visit. LPAs toured the facility inside and outside and noted 2 infant children supervised by 2 staff.

On 6/11/26, the El Segundo Regional Office received the above mentioned complaint allegation.

On 6/18/26, LPA conducted initial complaint visit. LPA received copies of enrollment documents and a written statement; reviewed sign in/out sheets and the parent handbook; and conducted staff interview.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 30-CC-20260611145510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: HONEYBEE BILINGUAL CHILDREN'S CENTER	FACILITY NUMBER: 197494724
	VISIT DATE: 08/27/2026

NARRATIVE

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Based on records reviewed, between 8/17/25-3/25/26, there were 4 instances where the child was signed in but not signed out.

Based on interview, when the child was first enrolled, Parent 2 (P2) used the facility app to sign the child in and out. They later switched to paper sign in and out, and there was an adjustment period where the child was not signed out on 4 dates they were in care. LPA reviewed recent sign in and out sheets and noted they were in compliance.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Since the facility has self-corrected the deficiency, a Technical Violation is issued.

No deficiencies are issued. 1 Technical Violation is issued.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Patricia Sanchez.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2026 and conducted by Evaluator Angela Luz

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260611145510

FACILITY NAME:	HONEYBEE BILINGUAL CHILDREN'S CENTER		FACILITY NUMBER:	197494724
ADMINISTRATOR:	PATRICIA SANCHEZ		FACILITY TYPE:	830
ADDRESS:	11203 S. WESTERN AVENUE		TELEPHONE:	(310) 363-5919
CITY:	LOS ANGELES	STATE:CA	ZIP CODE:	90047
CAPACITY:	9	CENSUS: 2	DATE:	08/27/2026
		UNANNOUNCED	TIME BEGAN:	03:20 PM
MET WITH:	Patricia Sanchez		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff did not permit parent to enter the day care center.

INVESTIGATION FINDINGS:

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On 8/27/26, Licensing Program Analysts (LPAs) Angela Luz and Patsy Plancarte conducted an unannounced subsequent complaint visit to deliver findings. LPA met with Assistant Director Patricia Moreno and informed them of the reason for the visit. LPA toured the facility inside and outside and noted 2children supervised by 2 staff.

On 6/11/26, the El Segundo Regional Office received the above mentioned complaint allegation.

On 6/18/26, LPA conducted initial complaint visit. LPA received copies of enrollment documents and a written statement; reviewed sign in/out sheets and the parent handbook; and conducted staff interview.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 30-CC-20260611145510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: HONEYBEE BILINGUAL CHILDREN'S CENTER	FACILITY NUMBER: 197494724
	VISIT DATE: 08/27/2026

NARRATIVE

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Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving services in the facility. Parents or guardians when inspecting shall be respectful of the children's routines and programmed activities.

Based on staff interview and records reviewed, in December 2025, the facility allowed Parent 1 (P1) of a child receiving services in the facility to enter the preschool lobby. P1 requested to observe their child. Staff declined the request by informing P1 that their child was eating snack and it was not the best idea to interrupt. The facility also requested P1 to coordinate visits to the facility with Parent 2 (P2) because the child attends the facility during P2's custodial time. On additional dates, P1 entered the facility/interacted with the child at the facility for events such as a back to school night, a holiday parade, and for P1 to feed the child.

Based on the evidence obtained during the investigation, which included interviews with relevant parties, and information collected and reviewed from pertinent parties, there is insufficient evidence regarding the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegation is found to be unsubstantiated.

No deficiencies are issued.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Assistant Director Patricia Moreno.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4