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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005332
Report Date: 07/14/2026
Date Signed: 07/14/2026 12:03:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Jonnisha Culbert
COMPLAINT CONTROL NUMBER: 54-CC-20260504133636
FACILITY NAME:FIRST STEPS CHRISTIAN PRE-SCHOOLFACILITY NUMBER:
198005332
ADMINISTRATOR:VANESSA ZYLSTRAFACILITY TYPE:
850
ADDRESS:18411 ALBURTIS AVE.TELEPHONE:
(562) 865-4944
CITY:ARTESIASTATE: CAZIP CODE:
90701
CAPACITY:41CENSUS: 10DATE:
07/14/2026
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Facility RepresentativeTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Children are left unattended
INVESTIGATION FINDINGS:
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On 07/14/2026, at approximately 7:30am Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced compliant inspection at the facility noted above. LPA met with facility representative 2 (FP2) and explained the purpose of today’s visit. There were four children and F2 when visit began.

At approximately 8:30am, Facility Representative 1(FP1) arrived at the facility.
At approximately 9am, Staff 1 (S1) arrived at the facility.

The purpose of the visit is to deliver findings for the allegation that “children are left unattended". The evidence obtained supports substantiating the allegation.

LPA made observations and conducted interviews. On 05/07/2026, while leaving the facility, LPA J. Culbert looked into the classroom and said goodbye to F2 and did not receive a response. LPA observed unsupervised children. A few seconds later, F2 walked into the classroom from an adjoined room.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20260504133636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: FIRST STEPS CHRISTIAN PRE-SCHOOL
FACILITY NUMBER: 198005332
VISIT DATE: 07/14/2026
NARRATIVE
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response. LPA observed unsupervised children. A few seconds later, F2 walked into the classroom from an adjoined room.

During interviews, a witness stated that staff will “send [a] child to the bathroom alone". This is a potential safety risk to persons in care.

Based on the information obtained, the preponderance of evidence standard has been met, therefore the
above allegation is found to be substantiated. California Code of regulations, (Title22) is being cited on the attached LIC 9099D.

LPA Jonnisha Culbert informed facility representative that this report dated 07/14/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Jonnisha Culbert informed the facility representative to provide a copy of this licensing report dated 07/15/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt Licensing Report (LIC 9224), or other written statement, must be placed in the child’s file for verification.

The Notice of Site Visit was given and must be posted for 30 days.

Appeal rights were provided and exit interview conducted with facility representative.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20260504133636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: FIRST STEPS CHRISTIAN PRE-SCHOOL
FACILITY NUMBER: 198005332
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/15/2026
Section Cited
CCR
101209(a)(1)
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(a)The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement is not met as evidenced by:
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Per facility representative, they will conduct a training with staff to ensure that all staff know that children are to be observed at all times. The training will be documented and the documentation will be signed by each staff. Per facility representative, they will email it to LPA J.Culbert by POC date.
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Based on observation and interview, the facility representative did not comply with the section cited above. LPA J. Culbert observed children unsupervised in a classroom and a witness stated that staff “send child[ren] to the bathroom alone" This is an immediate safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3