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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198014269
Report Date: 06/18/2026
Date Signed: 06/18/2026 02:32:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2026 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260611125414
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198014269
ADMINISTRATOR:JESSICA MURPHYFACILITY TYPE:
830
ADDRESS:4514 LARK ELLEN DR.TELEPHONE:
(626) 332-4001
CITY:COVINASTATE: CAZIP CODE:
91722
CAPACITY:12CENSUS: DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Jessica Murphy- DirectorTIME COMPLETED:
02:31 PM
ALLEGATION(S):
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Personal Rights- Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Jessica Murphy, Director who guided LPA on a tour of the facility and census of children (03) and staff (10) were taken.

During this investigation, LPA conducted Interviews, observation and received and reviewed video footage of the incident and documents.

Personal Rights- Staff handled day care child in a rough manner. Per RP (Reporting Party). RP alleged and stated a teacher in the infant classroom is recording a video and when she pans over to the left of the video, you see her and an infant’s shadow and you can visibly see her drag the infant by the wrist/hand and the infant lets out a soft cry.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20260611125414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198014269
VISIT DATE: 06/18/2026
NARRATIVE
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Interviews were conducted and it was stated yes the incident occurred as the child was lifted by the hand mistakenly by the staff member and captured on video. The staff member was very apologetic and understood her mistake. Parent has been spoken with by the staff member and the assistant director. This was an isolated incident by the staff member and self reported by the facility.

LPA observed the video and it clearly shows the shadow of a child being pulled by the hand/wrist and slightly lifted by the hand/wrist by an adult female.

Based on interviews, video footage and disclosures made during the department investigation, the preponderance of evidence and the standard has been met, therefore, the above allegation is found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), are being cited on the attached deficiencies page LIC 9099-D. Consultation was given on this date.

Exit interview conducted and report was reviewed and given to Jessica Murphy, Director.
A notice of the site visit was given and must remain posted for 30 days.

LPA, Cynthia Reyes informed Jessica Murphy, Director that this report dated 06/18/2026 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety or personal rights of a child in care. Also, LPA, Reyes informed Jessica Murphy, Director to provide a copy of this licensing report dated 06/18/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months (1 year) from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or written statement, must be placed in the child’s file for verification. The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent.Jessica Murphy was provided with a copy of the LIC 9224 during this visit.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20260611125414
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198014269
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2026
Section Cited
CCR
101223(a)(1)
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101223 (a) (1)--Personal Rights
(a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons
This requirement is not met as evidenced by... Per observation of video footage, on
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Assistant Director stated the facility will send the Licensing Program Analysts (LPA) a written statement with the facility procedure for ensuring children's personal rights are not violated at all at any time. director states will meet with all staff to review Title 22 regulation regarding childrens personal rights and will
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the video a shadow of a child being slightly pulled and lifted by the wrist/hand, by an adult female had happened. Interviews stated yes it happened mistakenly and staff was apologetic for the incident. This poses an immediate health, safety and personal right risk to the children in care.
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also review training videos from the licensing website. Director will submit the plan meeting and video agenda to LPA, signed and dated by all staff. Director was advised and agreed to also conduct unannounced outdoor/indoor observations to monitor compliance.
https://ccld.childcarevideos.org/:
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
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