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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021829
Report Date: 05/20/2026
Date Signed: 05/20/2026 12:38:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Mariah Aguirre
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260430134226
FACILITY NAME:HLPUSD - LOS ROBLESFACILITY NUMBER:
198021829
ADMINISTRATOR:ABIGAIL QUERUBIN-VILLAREALFACILITY TYPE:
860
ADDRESS:1530 RIDLEY AVE.TELEPHONE:
(626) 933-6565
CITY:HACIENDA HEIGHTSSTATE: CAZIP CODE:
91745
CAPACITY:15CENSUS: DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
08:28 AM
MET WITH:Lead Teacher Ms. EstherTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Lack of proper supervision resulting in a child sustaining an injury
INVESTIGATION FINDINGS:
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On 05/20/2026 Licensing Program Analyst (LPA) Mariah Aguirre conducted an unannounced Complaint Investigation to deliver the findings for the above complaint allegation. LPA met with Lead Teacher Esther Villa who guided LPA on a tour of the classroom. LPA observed 2 staff members and 0 children present.
During the investigation, LPA interviewed Staff #1 (S1) and Parent #1 (P1) to Parent #5 (P5). Children were unable to be interviewed as there were no children present at the time of inspection and 05/20/2026 is their last day of school. LPA obtained a current facility roster and other relevant documentation. LPA interviewed Reporting Party (RP).
RP alleged, staff are not properly supervising children resulting in injuries being sustained. Per RP, S1 and S2 were supervising C1 outside and an injury was sustained. RP stated both S1 and S2 were unaware of how the injury occurred. During the course of the investigation, during interviews conducted, P4 disclosed that C2 sustained an injury that created a permanent scar while under the supervision of S1 and S2 with a ratio of 2 staff and 5 children.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Mariah Aguirre
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260430134226

FACILITY NAME:HLPUSD - LOS ROBLESFACILITY NUMBER:
198021829
ADMINISTRATOR:ABIGAIL QUERUBIN-VILLAREALFACILITY TYPE:
860
ADDRESS:1530 RIDLEY AVE.TELEPHONE:
(626) 933-6565
CITY:HACIENDA HEIGHTSSTATE: CAZIP CODE:
91745
CAPACITY:15CENSUS: DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
08:28 AM
MET WITH:Lead Teacher Ms. EstherTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Facility staff member handled a child in care in a rough manner
INVESTIGATION FINDINGS:
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On 05/20/2026 Licensing Program Analyst (LPA) Mariah Aguirre conducted an unannounced site inspection to present the findings of the above complaint allegation. LPA MAguirre met with Lead Teacher Esther Villa to whom the reason for the visit was explained. The Lead Teacher provided LPA on a tour of the classroom. Present during the inspection was 2 staff and 0 children.

During the investigation LPA conducted interview with Lead Teacher and Parents. Children were unable to be interviewed as there were no children present at the time of inspection and 05/20/2026 is their last day of school. LPA also obtained documents related to the complaint allegation, including but not limited to, reviewing Lead Teacher and Teacher’s Assistant’s files, children’s files, and obtaining a current children’s roster as well as other documents pertaining to the allegation.

Based on LPA’s document review, interviews and observations: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is UNSUBSTANTIATED. (Page 1 of 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20260430134226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HLPUSD - LOS ROBLES
FACILITY NUMBER: 198021829
VISIT DATE: 05/20/2026
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Exit interview was conducted. A copy of this report was reviewed and provided along with appeal rights to the Lead Teacher Esther Villa.

Page 2 of 2
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20260430134226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HLPUSD - LOS ROBLES
FACILITY NUMBER: 198021829
VISIT DATE: 05/20/2026
NARRATIVE
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Based on interviews conducted, record review, and LPAs observations the above allegation is deemed SUBSTANTIATED. A finding of Substantiated means that the preponderance of evidence standard has been met. Although the facility is within ratio, adequate supervision is not being provided and as a result C1 and C2 sustained injuries.

The facility is being cited a Type A deficiency in accordance with Title 22 Regulations, see LIC9099D.
LPA Mariah Aguirre informed Lead Teacher Esther Villa that this report dated 05/20/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health and safety of children in care.

LPA Mariah Aguirre informed the facility representative to provide a copy of this licensing report dated 05/20/2026 that documents one Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report, A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child’s file for verification.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Exit interview was conducted. A copy of this report was reviewed and provided along with appeal rights to the Lead Teacher Esther Villa.

Page 2 of 2
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20260430134226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HLPUSD - LOS ROBLES
FACILITY NUMBER: 198021829
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/21/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: The facility shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time, except as specified... Supervision shall include visual observation. This requirement is not met
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Per lead teacher Esther Villa, a plan of action regarding procedures for providing adequate supervision will be created for all staff to review and all staff will provide a written decleration of the knowledge obtained from the meeting held. Proof of meeting along with meeting materials will be sent to LPA via email by POC date above.
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as evidence by:
Interviews conducted disclosed that S1 and S2 were not providing adequate supervision and as a result a child sustained injuries, resulting in permanent scarring. This possesses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5