300611708-7-1-2026-06-CC-THOO-DVUNZ7-20260710105353

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 300611708
Report Date: 07/01/2026
Date Signed: 07/01/2026 03:04:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2026 and conducted by Evaluator Susan Deschampe

COMPLAINT CONTROL NUMBER: 06-CC-20260415125130

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER INC.		FACILITY NUMBER:	300611708
ADMINISTRATOR:	GUERECA, IRENE		FACILITY TYPE:	850
ADDRESS:	12421 SPRINGDALE ST		TELEPHONE:	(714) 894-4250
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92845
CAPACITY:	80	CENSUS: 48	DATE:	07/01/2026
		UNANNOUNCED	TIME BEGAN:	01:43 PM
MET WITH:	Facility Representative, Irene Guereca		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Staff are operating out of ratio.

INVESTIGATION FINDINGS:

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On 07/01/2026, Licensing Program Analyst (LPA) Deschampe arrived at the facility to deliver findings for the complaint investigation initiated on 04/22/2026. LPA arrived at the facility at 1:43PM and was allowed entry to the facility by the Facility Representative/Director (FR), Irene Guereca. LPA explained the purpose of the visit and was guided on a tour of the facility with the following census: 48 children with 5 staff, with a total enrollment of 70 children. Census due to children who are sick, on vacation or, enrolled with different schedules.

A review of the Facility Personnel Report Summary conducted on this date, 07/01/2026 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 04/15/2026, the Department received a complaint alleging that the facility was operating out of staff to child ratio. The Reporting Party (RP) reported on 04/15/2026, one staff member was left alone with 14

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260415125130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611708
	VISIT DATE: 07/01/2026

NARRATIVE

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children, all 3 years old, for approximately 15 minutes. The investigation consisted of interviews, record reviews, and observations conducted at the facility.

Interviews were conducted with staff. Facility records (children’s files, child directory, child attendance detail, Personnel Record (LIC500), employee timecard, staff sign in/out, and Face-To-Name Transition Sheets) were reviewed for the dates and times noted in the allegation. LPA made observations on 04/22/2026 and 07/01/2026. LPA contacted 10 parents/authorized representatives, of whom 4 responded. Children interviews were attempted but children did not qualify with the Ten Step Investigative Interview. During the on site inspection, LPA observed the classrooms and outdoor areas to follow staff to child ratio.

During the facility record review of the Face-To-Name Transition Sheets, on 04/15/2026, Preschool 2 had 13 children signed in with 1 staff from 8:14-8:20AM, when 4 children were moved to Room 1. On 04/16/2026, Preschool 2 had 15 children signed in with 1 staff from 8:33-8:35AM, when 6 children were moved to Room 1. During staff interview, the director and assistant director stated the director and assistant director do not sign the Face-To-Name Transition Sheets when entering/leaving the classrooms. The director and assistant director do not recall if they were in Preschool 2 on 04/15/2026 between 8:14-8:20AM nor 04/16/2026 between 8:33-8:35AM.

Information obtained during interviews did not corroborate the allegation. Staff consistently reported that required ratios (1:12 children) were maintained throughout the day. When a 13th child is brought to the classroom, teaching staff call the office staff (director and/or assistant director) to request to move the 13th child to another room or for additional staff to be sent to their classroom. On 04/23/2026, the facility director and assistant director have been making sure they are signing the Face-To-Name Transition Sheets. Staff have asked or have witnessed parents/authorized representatives stay in the classroom with the child until the additional staff arrives. The FR conducted a training on 04/23/2026, to review facility protocol regarding staff to child ratio. During the LPA observations, staffing ratios were found to be within Title 22 requirements.

Although the allegation may have occurred or is valid, based on the information obtained, there is not a preponderance of evidence to substantiate the allegation. Therefore, the allegation of staff out of ratio is deemed UNSUBSTANTIATED.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260415125130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER INC.	FACILITY NUMBER: 300611708
	VISIT DATE: 07/01/2026

NARRATIVE

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Exit interview conducted and report was reviewed with the facility representative, Irene Guereca. The Notice of Site Visit was posted during the visit. The facility representative was reminded that the Notice of Site Visit must be posted for 30 consecutive days. The “Notice of Site Visit” must be posted on, or immediately adjacent to, the interior side of the main door to the facility. Appeal Rights were discussed and provided to the facility representative and their signature on this form acknowledges receipt of these rights. Facility representative must file an appeal, in writing, to the Regional Manager within 15 business days from the date of receiving the penalty assessment or notice of deficiency. First level appeals should be sent to the Regional Manager at the address listed above. End of report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

LIC9099 (FAS) - (06/04)

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