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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270268
Report Date: 09/29/2026
Date Signed: 09/29/2026 12:20:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260723111733
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
304270268
ADMINISTRATOR:VASQUEZ, JENNYFACILITY TYPE:
840
ADDRESS:705 EAST BIRCH STREETTELEPHONE:
(714) 256-2010
CITY:BREASTATE: CAZIP CODE:
92821
CAPACITY:28CENSUS: 0DATE:
09/29/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director, Jenny VasquezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Neglect/Lack of Supervision-Staff did not prevent daycare children from engaging in inappropriate
behavior.
INVESTIGATION FINDINGS:
1
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5
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7
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9
10
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13
On 09/29/2026, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 07/28/26. Upon arrival, LPA met with director Jenny Vasquez. Director guided LPA on a walkthrough of the facility and conducted a census. Total census is no school age children and no school age staff.

A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/23/2026 alleging staff did not prevent daycare children from engaging in inappropriate behavior.
(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20260723111733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270268
VISIT DATE: 09/29/2026
NARRATIVE
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(Page 2)
LPA interviewed Reporting Party (RP) for further information. RP stated that they observed via cameras that daycare children exposed their private parts.

During the investigation, LPA Garcia interviewed 4 staff, 6 children, and authorized representatives and reviewed the facility roster, facility incident reports, 7/17/26 face-to-name transition sheet, LIC 624, 7/28/26 training agenda and staff sign in sheet, and personnel report. LPA requested the video footage, but the facility is unable to provide due to lapse of time of the request date.

During staff interviews, staff stated the supervision policy is watching them, positioning themselves around the classrooms for maximum supervision, redirecting children, and constantly explaining rules to the children. Based on interviews conducted with staff, Three of four staff members reported that on 7/17/26, during lunchtime, two staff were present. Staff stated they did not directly observe any inappropriate interactions between Child 1 (C1), Child 2 (C2), and Child 5 (C5). Staff further stated they became aware of the incident through information provided by the director.

During children’s interviews, children stated that when they get into trouble they are written up by a teacher and their parents are spoke to. LPA interviewed Child 1 (C1), Child 2 (C2), and Child 5 (C5). C1 and C2 made no disclosures regarding the 7/17/26 incident or allegations. C5 states that C2 was showing private parts during lunch time on 7/17/26. C5 stated Staff 3 (S3) was present but did not see the incident. C5 showed private parts to C1 after C1 asked multiple times.

LPA interviewed authorized representatives. Authorized representatives interviewed made no disclosures regarding allegations.


(continue to page 3)
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20260723111733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270268
VISIT DATE: 09/29/2026
NARRATIVE
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*This is an amended version of the original report dated 9/29/2026*
Page 3
LPA reviewed 7/17/26 incident reports and LIC 624 involving C1, C2, and C5. It was reported that on 7/17/2026 at lunch time C1, C2, and C5 were sitting at tables and lifting shirts up to expose themselves. C1 and C5 went to the carpet area and C1 pulled front and back of pants out. Facility interviewed children who stated that they were showing each other private parts. Reporting Party provided a photo of the inappropriate interaction showing that C1 and C5 which showed C1 showing the elastic of what appeared to be pants or underwear to C5. The Childtime Divisional Vice President reviewed camera footage and observed that the children did not show skin or body parts. LPA was unable to obtain video footage.

Based on record reviews and interviews, it has been determined that staff did not prevent daycare children from engaging in inappropriate behavior. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Sections 101229 (a)(1) Responsibility for Providing Care and Supervision is being cited on the attached LIC 9099D. LPA provided licensee with the Title 22 regulation Sections 101229 Responsibility for Providing Care for reference.

LPA Sarah Garcia informed Director Jenny Vasquez that this report dated 09/29/2026 documents (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Sarah Garcia informed Director Jenny Vasquez, to provide a copy of this licensing report dated 09/29/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director, Jenny Vasquez. A notice of site visit was given and must remain posted for 30 days. Appeal rights provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20260723111733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270268
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/30/2026
Section Cited
CCR
101229(a)(1)
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*This is an amended version of the original report dated 9/29/2026* 101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary... (1) No child(ren) shall be left without the supervision of a teacher... shall include visual observation.This requirement was not met as evidence by:
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Facility conducted all-staff training on 7/28/26 and submit training agenda and staff sign in during today's visit.
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Based on interviews and record review, on 7/17/2026 staff present did not directly observe the inappropriate interactions between Child 1 (C1), Child 3 (C3), and Child 5 (C5) which poses an immediate risk to the health, safety, and personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260723111733

FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
304270268
ADMINISTRATOR:VASQUEZ, JENNYFACILITY TYPE:
840
ADDRESS:705 EAST BIRCH STREETTELEPHONE:
(714) 256-2010
CITY:BREASTATE:CAZIP CODE:
92821
CAPACITY:28CENSUS: 0DATE:
09/29/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director, Jenny VasquezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff yell at daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/29/2026, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 07/28/26. Upon arrival, LPA met with director Jenny Vasquez. Director guided LPA on a walkthrough of the facility and conducted a census. Total census is no school age children and no school age staff.

A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/23/2026 alleging staff yell at daycare children.

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20260723111733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 304270268
VISIT DATE: 09/29/2026
NARRATIVE
1
2
3
4
5
6
7
8
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10
11
12
13
14
15
16
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(Page 2)

LPA interviewed Reporting Party (RP) for further information. Reporting Party stated staff yell at daycare children.

During the investigation, LPA Garcia interviewed 4 staff, 6 children, and authorized representatives and reviewed the facility roster, facility incident reports, 7/17/26 face-to-name transition sheet, LIC 624, 7/28/26 training agenda and staff sign in sheet, and personnel report. LPA requested the video footage, but the facility is unable to provide due to lapse of time of the request date.

During staff interviews, staff stated the supervision policy is watching them, positioning themselves around the classrooms for maximum supervision, redirecting children, and constantly explaining rules to the children. All staff interviewed denied yelling at children in care.

During children’s interviews, children stated that when they get into trouble they are written up by a teacher and their parents are spoken to. Five of six children stated the teacher ‘yells a little,’ but none of them were able to clearly demonstrate or describe yelling. One of six children provided statements that supported the allegation.

LPA interviewed authorized representatives. Authorized representatives interviewed made no disclosures regarding allegation.

Based on interviews, the allegation that that staff yell at daycare children is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the Director Jenny Vasquez. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6