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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304270895
Report Date: 08/20/2026
Date Signed: 08/20/2026 11:46:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2026 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260629150620
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
304270895
ADMINISTRATOR:PATTERSON, JENNIFERFACILITY TYPE:
850
ADDRESS:1001 EAST IMPERIAL HWYTELEPHONE:
(310) 887-6400
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:96CENSUS: 49DATE:
08/20/2026
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Director, Jennifer PattersonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Qualifications-Staff does not meet the requirements to care and supervise day care children.
Physical Plant-Staff does not ensure facility is free of rodents.
Ratio-Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 08/20/2026, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 07/07/2026. Upon arrival, LPA met with director, Jennifer Patterson. Licensee guided LPA on a walkthrough of the facility and conducted a census. Total census is 49 preschool children and 6 staff.

A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 06/29/2026 alleging staff does not meet the requirements to care and supervise day care children, staff does not ensure facility is free of rodents, and facility is operating out of ratio.
(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20260629150620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
VISIT DATE: 08/20/2026
NARRATIVE
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(Page 2)
Reporting Party (RP) stated they observed rodent droppings in the discovery preschool classroom. RP stated they observed a staff with no child development units caring for children alone and caring for up to 14-16 children.

During the investigation, LPA Garcia interviewed 4 staff, 6 authorized representatives, and reviewed the children's roster, staff timecards, sign in/out sheets, staff qualifications, and pest control documentation.

During staff interviews, all staff stated they have not observed the facility operating out of ratio and they have not observed any rodents at the facility. 3 out of 4 staff stated they meet the qualifications to work at the center. Staff 1 (S1) stated that S1 does not presently have the required qualifications and is enrolled in an early childhood education program.

LPA inspected the discovery preschool and discovery twos classrooms. LPA observed rodent droppings near the dramatic play areas in discovery twos classroom. Per director, the discovery twos classroom is not being utilized. Per LPA review, the Discovery Twos classroom is licensed, and LPA took photographs.

Based on record review, Staff 1 (S1) is currently enrolled in 6 child development units but has not completed the courses to receive credit, and on 7/7/26 LPA observed Staff 2 (S2) and S1 caring for 17 children.

LPA Garcia interviewed 6 authorized representatives. Representatives made no disclosures regarding the allegations.

Based on interviews, record review, and observation, it has been determined that staff does not meet the requirements to care and supervise day care children, staff does not ensure facility is free of rodents, and facility is operating out of ratio. Therefore, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101216.2 Teacher Aide Qualifications and Duties (b)(1), and 101238 Buildings and Grounds(a)(1), and 101216.3 Teacher-Child Ratio(d)(2). See LIC 809D. LPA provided Regulations Sections 101216.2, 101216.3, and 101238 to director for reference.

(continue to page 3)
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20260629150620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
VISIT DATE: 08/20/2026
NARRATIVE
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(Page 3)
Exit interview conducted and report was reviewed with the director, Jennifer Patterson. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20260629150620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/03/2026
Section Cited
CCR
101216.39(b)
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Section 101216.3 Teacher-Child Ratio
(b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance.

This requirement was not met as evidenced by:
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Facility will conduct an all-staff training and submit training agenda and staff sign in sheet via email by 5pm on 09/03/2026.
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Based on observations, interviews, and record review, on 7/7/26 Staff 1 (S1) who does not presently have the required qualifications and is enrolled in an early childhood education program and Staff 2 (S2) were caring for 17 children which poses a potential risk to the health of the children in care.

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Type B
09/03/2026
Section Cited
CCR
101216.2(a)(2)
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Section 101216.2 Teacher Aide Qualifications and Duties (d) An aide assisting a fully qualified teacher... in... supervision of up to 18 preschool-age children... shall meet... (2) Completion of at least two postsecondary semester units...
This requirement was not met as evidenced by:
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Facility will conduct an all-staff training and submit training agenda and staff sign in sheet via email by 5pm on 09/03/2026.
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Based on interview and record review, Staff 1 (S1) does not presently have the required qualifications and is enrolled in an early childhood education program which poses a potential risk to the health of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20260629150620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 304270895
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/03/2026
Section Cited
CCR
101238(a)(1)
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Section 101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair...(1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement was not met as evidenced by:
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Facility placed a pest control order 7/9/2026 and facility has a monhtly pest service for Discovery preschool 2 and submit documentation via email.
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Based on observations, interviews, and record review, LPA observed rodent droppings in discovery twos preschool room which is licensed but currently not in use. This condition poses a potential health risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5