304312725-1-23-2023-06-CC-THOO-CNFKZH-20230126072046

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304312725
Report Date: 01/23/2023
Date Signed: 01/23/2023 09:58:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2022 and conducted by Evaluator Dianna ValdezSantana

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20221027122948

FACILITY NAME:	GALVIN-REYES, COLLEEN		FACILITY NUMBER:	304312725
ADMINISTRATOR:	GALVIN-REYES, COLLEEN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 466-7977
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	14	CENSUS: 9	DATE:	01/23/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Licensee, Colleen Galvin-Reyes		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Child was inappropriately touched by an unknown person.

INVESTIGATION FINDINGS:

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On 01/23/2023, Licensing Program Analysts (LPAs) Dianna Valdez Santana and Aiddee Nunez conducted an in-person inspection to deliver the finding regarding the above complaint allegation. LPAs met with licensee, Colleen Galvin-Reyes. Census was taken. The overall census observed was 2 staff and 9 daycare children. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 10/27/2022, Licensing office received a complaint alleging a daycare Child was inappropriately touched by an unknown person.

During the course of investigation, LPA interviewed 3 staff members including licensee, 5 children, and 2 parents.

Page 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20221027122948

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GALVIN-REYES, COLLEEN	FACILITY NUMBER: 304312725
	VISIT DATE: 01/23/2023

NARRATIVE

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During the staff interview, all interviewed staff members did not disclose witnessing any staff inappropriately touching any child. Licensee stated the following: The diaper changing station is in one of the bedrooms. Staff members check the children’s diapers when they arrive and every hour after that. Facility does not have diaper changing log. Staff would communicate unusual incidents like rashes to parents via text. Staff members take turns changing diapers. If the children had challenging behaviors, licensee would talk to the children and communicate it with the parent. If there’s a biter at the program, licensee would keep that child with licensee until the child stops biting. Licensee would inform the parents right away if any child starts biting.
Staff # 2 (S2) stated the following: S2 changed the children’s diapers when S2 arrived at 8:30am. At 10:30am, S2 checked the children to see if they needed diaper changing. If they didn’t need diaper changing at 10:30am, S2 checked them again at 11am. At 12:30pm, S2 changed the children diaper and S2 changed them again at 2:30pm after they wake up from nap. If the children had diaper rashes, S2 put rash cream on and informed licensee about it so licensee can tell the parents. S2 would inform licensee if the children were acting weird or didn’t want to be changed.

S3 stated the following: licensee and S3 took turns changing the children’s diaper and the diaper changing station is in one of the bedrooms. S3 would tell licensee and licensee would talk to the parents if S3 observed any diaper rash on the children. On the unknown date, S3 disclosed observing a scratch on C1’s private area while S3 changed C1’s diaper. C1 must have been itchy and self-scratching. The scratch looked old and the skin was a bit broken, but not bleeding. S3 informed licensee about it and licensee informed C1’s parents about it. The parents provided the facility with medicated cream to put on the C1’s scratch.

During the children interview, 5 of 5 children did not disclose any inappropriate behavior of staff toward the children. LPA was unable to interview C1 due to being non-verbal and too young in age.

LPA contacted 7 parents for an interview and was able to interview 2 parents. Both parents love the program and have no concerns.

LPA reviewed the medical record and there was no concern.

Based on the information gathered from LPA’s interviews and records review, there is insufficient evidence to corroborate the allegation of child was inappropriately touched by an unknown person. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. Page 2 of 3

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20221027122948

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GALVIN-REYES, COLLEEN	FACILITY NUMBER: 304312725
	VISIT DATE: 01/23/2023

NARRATIVE

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An exit interview was conducted with Licensee, Colleen Galvin-Reyes. The report was reviewed and discussed. A notice of site visit was posted during this visit and Director was advised failure to post for 30 days will result in a $100.00 civil penalty fee. Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.

Page 3 of 3, End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2023

LIC9099 (FAS) - (06/04)

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