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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370150
Report Date: 09/25/2026
Date Signed: 09/25/2026 12:12:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Susan Deschampe
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260702163313
FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370150
ADMINISTRATOR:MELINDA MARCHESEFACILITY TYPE:
830
ADDRESS:190 EAST 15TH STREETTELEPHONE:
(949) 548-2550
CITY:COSTA MESASTATE: CAZIP CODE:
92627
CAPACITY:29CENSUS: 21DATE:
09/25/2026
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Facility Representative/Director, Melinda MarcheseTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not prevent an outbreak of a communicable disease.
INVESTIGATION FINDINGS:
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Page 1 of 2

On 09/25/2026, Licensing Program Analyst (LPA) Deschampe conducted an unannounced complaint inspection to deliver the findings for the above-referenced allegation. Upon arrival, LPA met with Director/Facility Representative, Melinda Marchese and observed 21 infant children in care with 7 staff present.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

As part of the investigation, LPA interviewed six (6) staff members, contacted 5 parents/authorized representatives and was able to interview 1 parent/authorized representative, reviewed facility records, and conducted a physical plant inspection. Children interviews were not conducted due to children being non-verbal.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Susan Deschampe
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260702163313

FACILITY NAME:NOBIS PRESCHOOLFACILITY NUMBER:
304370150
ADMINISTRATOR:MELINDA MARCHESEFACILITY TYPE:
830
ADDRESS:190 EAST 15TH STREETTELEPHONE:
(949) 548-2550
CITY:COSTA MESASTATE:CAZIP CODE:
92627
CAPACITY:29CENSUS: 21DATE:
09/25/2026
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Facility Representative, Melinda MarcheseTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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2
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5
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9
Staff are not ensuring the facility is kept clean.
INVESTIGATION FINDINGS:
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5
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13
Page 1 of 2

Licensing Program Analyst (LPA) Deschampe conducted an unannounced complaint inspection to deliver the findings for the above-referenced allegation. Upon arrival, LPA met with Director/Facility Representative, Melinda Marchese and observed 21 infant children in care with 7 staff present.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

As part of the investigation, LPA interviewed six (6) staff members, contacted 5 parents/authorized representatives and was able to interview 1 parent/authorized representative, reviewed facility records, and conducted a physical plant inspection. Children interviews were not conducted due to children being non-verbal.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20260702163313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370150
VISIT DATE: 09/25/2026
NARRATIVE
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Page 2 of 2

During interviews, staff reported the following: The floors are cleaned after hours by a professional cleaning company. During the day, classroom staff use soap and water to clean the floors, as needed, after snacks, lunch, or spills. The staff used soap and water to clean classroom surfaces, including chairs and tables. Staff filled out the daily checklist after they clean the items. Staff also dust/sweep the floor.

Facility Representative/Director provided invoices from the Cleaning Services company showing facility had the professional cleaning completed on April, May, and June 2026. Facility Representative/Director also provided the Staff Duties including wiping down chairs and tables, deep cleaning the sinks, wiping doors, cleaning trash bin, wiping down shelves, cleaning the diaper changing area, wiping down diaper changing mat, removing spider webs on fence & play structures, cleaning toys for the month of May, June, and July 2026.

During parent/authorized representative interviews, LPA called 5 parents/authorized representatives and LPA was able to interview 1 parent/authorized representative. The 1 interviewed parent/authorized representative did not divulge any information pertaining to the allegation.

Based on interviews and record review, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of staff are not ensuring the facility is kept clean, did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the facility representative/director Melinda Marchese. A notice of site visit was given and must remain posted for 30 days. Appeal Rights were explained. The facility representative/director was provided a copy of appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights.

End of Report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20260702163313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370150
VISIT DATE: 09/25/2026
NARRATIVE
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Page 2 of 2

During interviews, staff reported there were several cases of Hand Foot and Mouth Disease starting in the month of June 2026. Staff used soap and water to clean classroom surfaces and toys after these outbreaks. The Cleaning Duties checklist provided by facility representative/director showed infant toys were cleaned with soap and water only. This practice does not meet the sanitation and disinfecting requirements outlined in California Code of Regulations Title 22, Section 101238(a), which requires that all child care centers maintain their facilities in a clean, safe, and sanitary condition, to ensure the safety and well-being of children, employees and visitors.

During parent interviews. LPA called 5 parents/authorized representatives and LPA was able to interview 1 parent/authorized representative. The 1 interviewed parent/authorized representative did not divulge any information pertaining to the allegation.

Based on interviews and record review, the allegation that staff did not prevent an outbreak of a communicable disease is SUBSTANTIATED. California Code of Regulations, Title 22, Section 101238(a) Buildings and Grounds (printed, reviewed, and copy given to facility representative/director), is being cited on the attached LIC9099D.

Exit interview conducted and report was reviewed with the facility representative/director, Melinda Marchese. A notice of site visit was given and must remain posted for 30 days. Appeal Rights were explained. The facility representative was provided a copy of appeal rights (LIC9058 01/16) and their signature on this form acknowledges receipt of these rights.

End of Report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20260702163313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: NOBIS PRESCHOOL
FACILITY NUMBER: 304370150
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/23/2026
Section Cited
CCR
101238(a)
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Buildings and Grounds 101238(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement is not met as evidenced by:
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Facility Representative to create Communicable Disease Checklist (Implement Covid protocol for disinfection and sanitizing.)
Facility Representative to complete staff training: Cleaning/Disinfecting/Sanitizing
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Based on staff interview, staff disclosed facility staff cleaned the classroom surface & toys w/only soap & water after the Hand Foot Mouth outbreak occurred in June 2026. This poses a potential risk to the health of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Thuy Ho
LICENSING EVALUATOR NAME: Susan Deschampe
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5