304371675-9-16-2026-06-CC-THOO-DYCM6K-20260928092005

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371675
Report Date: 09/16/2026
Date Signed: 09/16/2026 09:46:25 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/13/2026 and conducted by Evaluator Karen Navar

COMPLAINT CONTROL NUMBER: 06-CC-20260713110501

FACILITY NAME:	KIDDIE ACADEMY OF ORANGE		FACILITY NUMBER:	304371675
ADMINISTRATOR:	MENESES, KENYA		FACILITY TYPE:	860
ADDRESS:	232 EAST KATELLA AVENUE		TELEPHONE:	(949) 562-8749
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	114	CENSUS:	DATE:	09/16/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Director Kenya Meneses		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff forced daycare child to sleep.
Staff yells at daycare children.
Staff did not meet child's needs.

INVESTIGATION FINDINGS:

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On 09/16/2026, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 08/06/2026.

Upon arrival LPA met with Director Kenya Meneses and was led on a tour of the facility both inside and outside. LPA observed a total of 13 infant children and 5 infant staff and 41 preschool children along with 6 preschool staff.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260713110501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF ORANGE	FACILITY NUMBER: 304371675
	VISIT DATE: 09/16/2026

NARRATIVE

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A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 06/09/2026, the Orange County Child Care Office received a complaint. As part of the investigation, the LPA conducted unannounced inspections on 07/16/2026 and 08/06/2026. The LPA completed classroom observations in Room 3 and Room 4, as well as observations during playground time.

The LPA obtained and reviewed the Kiddie Academy Child Care Facility Roster, Kiddie Academy Personnel Report, and the Kiddie Academy Staff Supervision Policy. The LPA also reviewed live video footage dated June 10,2026. In addition, the LPA conducted interviews with nine staff members (S1–S9). The LPA attempted to interview three children; however, all three children did not qualify to be interviewed.

During unannounced inspections on 07/16/2026 and 08/06/2026, the LPA verified that live cameras in the facility and classrooms were active. Throughout the tour of the classrooms and playground, the LPA observed staff consistently engaged with children, demonstrating calm, intentional interactions and providing individualized support aligned with the needs of each child.

Regarding the allegation that staff forced a daycare child to sleep, the LPA conducted interviews with 9 (nine) of 9 (nine) staff members (S1–S9). All staff consistently stated they have never observed any staff member forcing a child to sleep. Staff reported that children transition to nap time after lunch and that staff provide individualized support as needed, including sitting near a child, use gentle reminders it is time to rest their bodies, or gently patting the child’s back to help them settle.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 7

Control Number 06-CC-20260713110501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF ORANGE	FACILITY NUMBER: 304371675
	VISIT DATE: 09/16/2026

NARRATIVE

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The LPA reviewed the Kiddie Academy Family Handbook, Page 25, states that staff will never force a child to sleep and that respect is encouraged for children who are resting. Staff interviewed described offering quiet alternatives, such as books, to children who are not interested in sleeping during nap time.

Regarding the allegation that staff yell at daycare children, the LPA conducted interviews with 9 (nine) of 9 (nine) staff members (S1–S9). All staff consistently stated that they have never yelled at a child nor witnessed any staff member yell at a child. Staff explained that the only circumstance in which they may raise their voice is to gain children’s attention, and not in a manner intended to be fearful or punitive. The LPA reviewed the Family Handbook, Page 25, states that Kiddie Academy uses “Positive Guidance and Re-Direction,” to support children.

Regarding Allegation that staff did not meet child's needs. During observations LPA observed Classroom 3 and classroom 4. During observations of classroom 3, LPA observed 21 children and 3 staff. 2 staff were engaged with children during music and movement, and 1 staff was supervising children in the bathroom. During classroom observation of classroom 4, LPA observed 3 staff and 15 children, children were sitting on the carpet engaged with a staff who was leading a song. 2 staff were supervising children sitting on the carpet. During playground observations staff were supervising children as they rotated through the playground and supporting the needs of children who needed assistance. During staff interviews, eight of eight staff interviewed stated that they support children with different needs by comforting the child, supporting children by teaching them different calming techniques, providing activities of interest, and making sure their needs are met.

LPA called 5 parents and was unable to interview 5 parents called: LPA left voicemails to return phone call.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 7

Control Number 06-CC-20260713110501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF ORANGE	FACILITY NUMBER: 304371675
	VISIT DATE: 09/16/2026

NARRATIVE

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Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of: that 1) Staff yelled at daycare children. 2) Staff yells at daycare children. 3) Staff did not meet child's needs. did or did not occur; therefore, the allegations determined to be unsubstantiated.

Exit interview conducted and report was reviewed with Director Kenya Meneses. The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

LIC9099 (FAS) - (06/04)

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