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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330911037
Report Date: 07/31/2026
Date Signed: 07/31/2026 10:59:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Hayley Corn
COMPLAINT CONTROL NUMBER: 10-CC-20260707092039
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
330911037
ADMINISTRATOR:JOSSLYN MARQUEZFACILITY TYPE:
830
ADDRESS:14700 PERRIS BLVD.TELEPHONE:
(951) 242-0707
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92553
CAPACITY:24CENSUS: 23DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Josslyn Marquez, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff held a blanket over a child’s head during nap time, preventing the child from uncovering themselves
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hayley Corn arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Director Josslyn Marquez and explained the purpose of today’s visit. At the time of the visit, the facility had a total of 23 infants enrolled and 19 infants were present.

Regarding the allegation “staff held a blanket over a child’s head during nap time, preventing the child from uncovering themselves”, it was alleged on 7/6/2026 Staff 4 (S4) covered Child 1’s (C1) head with a blanket on numerous occasions and forcefully tugged the blanket on the sides of C1’s head, preventing the child from uncovering themself. A review of the facility’s Unusual Incident Report concerning the incident received by the Department on 7/6/2026 revealed that upon review of video footage of the incident by the District Manager, S4 was placing children to sleep in a rough manner on their stomachs and placing blankets over their heads before the children fell asleep. LPA viewed the video footage on 7/10/2026 and confirmed S4 placed blankets over Child 1 and Child 2’s (C2) heads and attempted to
(CONTINUED ON LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260707092039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 330911037
VISIT DATE: 07/31/2026
NARRATIVE
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(CONTINUED FROM LIC 9099)
keep the children from getting up from their cots by tucking the blankets under them while patting their backs.

During an interview, Staff 4 admitted they picked up C1 and C2 when they got up from their cots, placed them back on their cots onto their stomachs, and put blankets over their heads during nap time. The interview revealed S4 had been trained on proper nap time procedures but did not follow them on the day of the incident.

Based on LPA’s observations, files reviewed, and interviews conducted, the allegation that Staff held a blanket over a child’s head during nap time, preventing the child from uncovering themselves is substantiated. California Code of Regulations, (Title 22, Division 12, Chapter 1) are being cited on the attached LIC9099D.

Appeal rights were issued and discussed with the director and their signature on this form acknowledges receipt of these rights.

Exit interview was conducted and report was reviewed by Director Marquez. A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to the interior side of the main door for 30 days. The report must be made available to the public for three years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 10-CC-20260707092039
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 330911037
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights:
To be accorded safe, healthful and comfortable accommodations...
This requirement was not met as evidenced by: The licensee did not comply with the regulation cited above in that S4 placed blankets over the heads of C1 and C2 during
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The Director and Assistant Director are conducting daily observations to ensure staff are following nap time procedures. All infant staff have completed a nap time procedures training to ensure understanding of safe sleep guidlines.
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nap time which poses a potential risk to the health, safety, and personal rights risk of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Hayley Corn
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3