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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812640
Report Date: 08/10/2026
Date Signed: 08/10/2026 01:01:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260806102038
FACILITY NAME:MAGNOLIA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
334812640
ADMINISTRATOR:FANNY TORRESFACILITY TYPE:
850
ADDRESS:13130 MAGNOLIA AVENUETELEPHONE:
(951) 272-0977
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:104CENSUS: 13DATE:
08/10/2026
UNANNOUNCEDTIME BEGAN:
08:36 AM
MET WITH:Fannie Torres, LicenseeTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff do not provide a safe and healthy enviroment for children in care
INVESTIGATION FINDINGS:
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On August 10, 2026 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to initiate and deliver findings regarding a complaint investigation. The LPA toured the facility inside & outside, interviews were conducted and documentation was collected.

On August 6, 2026 a complaint was received alleging staff do not provide a safe and healthy environment for children in care. Specifically, the facility has not turned on the central air conditioner for two weeks, the window air conditioner units are not working or not turned on, staff are placing blankets over children during nap time, children are experiencing illness, and children are red & sweaty.

During interviews with Pertinent Parties, it was disclosed over the past two weeks the preschool building has been extremely hot from nap time until the children go home.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260806102038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812640
VISIT DATE: 08/10/2026
NARRATIVE
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During the facility tour, the LPA observed two window air conditioning units installed and three portable standing air conditioner units, however, it is believed the units are too small and cannot keep the building at a comfortable temperature with the Summer temperatures outside. The Licensee is aware of the challenges and ongoing violation of the children’s Personal Rights but there is no plan in place to repair the building’s air conditioner at this time. The Licensee instructs staff to move the “Twos” to a classroom on the infant license and move the “Threes/Fours” into the lobby hallway until pickup. The facility has not notified the Authorized Representative(s) of the condition of the building or when children have been moved to other areas of the facility. Along with Pertinent Parties corroborating the alleged allegation of children being hot and sweaty the Department also received documentation to show the indoor classroom temperatures have exceeded the Title 22 temperature threshold of 85 degrees on several different occasions. Per the Licensee, staff are currently not allowed to use the window units while the three portable standing units are one due to the electrical breaker being tripped.

Based on all the information disclosed from Pertinent Parties, documentation received and observations, the Department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

LPA informed Licensee, that this report dated 8-10-2026 documents one Type A citations. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the safety of children in care. Also, LPA informed the Licensee, to provide an Acknowledgement of Receipt of Licensing Report (LIC 9224), that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224 must be placed in the child's file for verification.

See LIC 9099-D for cited deficiency.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and report was reviewed with Fannie Torres, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260806102038
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812640
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/11/2026
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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violated the children’s Personal Rights.

The Licensee understands all children must be provided safe, healthful and comfortable accommodations. The Licensee was not present during the inspection, however, the LPA discussed the complaint and citation
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Based on the record review/interview/observation, the Licensee did not meet the above regulation which poses an immediate Health, Safety & Personal Rights risk to the children in care. During the investigation the Department received a sufficient amount of evidence to determine the facility has
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via telephone. The Licensee provided possible long term resolutions but was unable to any immediate resolutions. Licensee agrees to submit a plan of correction within 24 hours. The plan must include an immediate, permanent long term resolution. The plan is due on or by COB 8-11-2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
LIC9099 (FAS) - (06/04)
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