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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817967
Report Date: 07/21/2026
Date Signed: 07/21/2026 04:21:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2026 and conducted by Evaluator Perla Ordonez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260717172501
FACILITY NAME:LOPEZ FAMILY CHILD CAREFACILITY NUMBER:
334817967
ADMINISTRATOR:LOPEZ, SOPHIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 327-5513
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:14CENSUS: 6DATE:
07/21/2026
UNANNOUNCEDTIME BEGAN:
02:19 PM
MET WITH:Licensee Sophia LopezTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Licensee did not keep the facility free of clutter.
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analyst (LPA) Perla Ordonez arrived at the facility to initiate and deliver the findings of this complaint investigation. LPA met with Licensee Sophia Lopez. LPA toured the facility, took census, and discussed the following with the Licensee.

During the investigation, LPA made observations and conducted interviews with pertinent parties.

It was alleged: Licensee did not keep the facility free of clutter.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260717172501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LOPEZ FAMILY CHILD CARE
FACILITY NUMBER: 334817967
VISIT DATE: 07/21/2026
NARRATIVE
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It was reported, on or about July of 2026, that the home is cluttered and that you can barely walk through the home. LPA conducted a walk through of the facility and observed toys, play materials, equipment, and cubbies lining the entry way and other areas of the home. LPA observed that while the previously listed items were positioned along the walls to provide space, this narrowed the walkways of the home. However, LPA did not currently observe any tripping hazards along the walkways. Furthermore, LPA observed Licensee and assistants were able to move around the different areas of the home to get to the children in care. However, LPA observed several pieces of equipment which were not in use contributing to the narrowed walkways of the home.

Based on information obtained during this investigation through interviews conducted, observations made, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Sophia Lopez.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2