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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334820103
Report Date: 03/29/2022
Date Signed: 03/29/2022 08:32:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2022 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220202093630
FACILITY NAME:MADAIN FAMILY CHILD CAREFACILITY NUMBER:
334820103
ADMINISTRATOR:MADAIN, NORMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 864-7111
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:14CENSUS: 0DATE:
03/29/2022
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Norma MadainTIME COMPLETED:
08:45 AM
ALLEGATION(S):
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Lack of Supervision – children are not being supervised while in care
Personal Rights – a child in the home poses a risk to children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegations. LPA was given access to the facility by the Licensee Norma Madain. LPA met with the licensee outdoors/front patio area. LPA discussed with Norma to further discuss the complaint/allegations. Previously, on 2/8/2022, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and files were reviewed.

The following was alleged: the licensee was overheard stating that two children were engaging in an inappropriate manner. When confronted, the licensee confirmed that it occurred, but was not going to report it. Also, the licensee leaves her child, which is a minor, with daycare children unsupervised when she goes to the store or runs an errands.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20220202093630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MADAIN FAMILY CHILD CARE
FACILITY NUMBER: 334820103
VISIT DATE: 03/29/2022
NARRATIVE
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The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: LPA Lopez learned that other agencies contacted the licensee and investigated the allegations. The Licensee denied the allegations to all. Licensee also added that the allegations were false and believed that they were made by a previous roommate that was upset and was being vindictive because the licensee had evicted them. LPA requested to interview the licensee’s children in hopes of obtaining additional information however, the licensee denied the request. LPA Lopez was not able to conduct interviews with all pertinent parties, as the licensee did not provide documentation that is required by, Community Care Licensing Title 22 regulations, to be in possession of the licensee and at the facility for review. Instead, the licensee handed over her facility license and requested to permanently close. Due to the lack of cooperation by the licensee, LPA was not able to contact current or previous clients, to obtain information of the day to day operation and care being provided at the facility.

Although the allegations of Lack of Supervision and Personal Rights may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and the report was reviewed with the Licensee Norma Madain.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2