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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845104
Report Date: 09/11/2026
Date Signed: 09/11/2026 03:43:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Claudia Caywood
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260521141024
FACILITY NAME:FOSTER FAMILY CHILD CAREFACILITY NUMBER:
334845104
ADMINISTRATOR:FOSTER,RAQUELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 246-0379
CITY:LAKE ELSINORESTATE: CAZIP CODE:
92532
CAPACITY:14CENSUS: 8DATE:
09/11/2026
UNANNOUNCEDTIME BEGAN:
03:25 PM
MET WITH:Raquel Foster, LicenseeTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Licensee neglect resulted in near drowing of a daycare child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to deliver the findings of the complaint investigation conducted by Investigator Jesus Gonzalez of the Community Care Licensing (CCL) Investigations Branch (IB). The complaint alleged that due to neglect and/or lack of supervision, a near drowning of daycare child #1 (C1) occurred on 5/20/2026. LPA met with Licensee Raquel Foster, who was informed of the decision rendered.

Based on the information gathered by Investigator Gonzalez and the interviews conducted with the Licensee and the parents, the investigation revealed that the Licensee had permission to take daycare children to the Summerly Community HOA splash pad on 5/20/26. However, when Licensee and four of the daycare children arrived at the community splash pad, Licensee decided to go to the pool area instead.

(CONT. ON LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260521141024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FOSTER FAMILY CHILD CARE
FACILITY NUMBER: 334845104
VISIT DATE: 09/11/2026
NARRATIVE
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 During the interviews, the parents stated they were unaware their children would be taken to the pool and had not granted the Licensee permission to take them there. The investigation further revealed that, while in the pool area, the Licensee was seated in a chair near the “kitty pool” supervising the children when she noticed that C1 was lying on their back in the pool and was unresponsive. C1 had to be resuscitated before being transferred to the hospital. Police who responded to the incident interviewed several witnesses who stated that the children were observed not to be wearing a flotation device or life jacket. There were no lifeguards on duty at the time of the incident.

Based on investigation conducted by IB Investigator Jesus Gonzalez, the preponderance of evidence standard has been met and the allegation that the Licensees negligence and/or lack of supervision resulted in the near drowning of C1 is Substantiated.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2