334846028-9-22-2026-09-CC-SLOZ-DYDVCR-20260929161932

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334846028
Report Date: 09/22/2026
Date Signed: 09/22/2026 12:36:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2026 and conducted by Evaluator Elyse Jones

COMPLAINT CONTROL NUMBER: 09-CC-20260810121518

FACILITY NAME:	JUST 4 KIDS PRESCHOOL - CORONA		FACILITY NUMBER:	334846028
ADMINISTRATOR:	ROSIO HERNANDEZ TAPIA		FACILITY TYPE:	850
ADDRESS:	1585 EAST ONTARIO AVENUE		TELEPHONE:	(951) 479-3888
CITY:	CORONA	STATE: CA	ZIP CODE:	92881
CAPACITY:	72	CENSUS:	DATE:	09/22/2026
		UNANNOUNCED	TIME BEGAN:	12:22 PM
MET WITH:			TIME COMPLETED:	12:36 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff use inappropriate and/or unusual forms of punishment with day care children
Staff do not provide adequate supervision, resulting in day care children harming other day care children
Facility staff did not notify children’s authorized representative of injuries

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On September 22, 2026, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings related to a complaint investigation. LPA conducted a tour of the facility and conducted interviews.

On August 10, 2026, a complaint was received alleging Staff use inappropriate and/or unusual forms of punishment with day care children. Specifically, it was observed that children with challenging behaviors were sent outside for punishment.

During the investigation, Pertinent Parties disclosed when children are exhibiting challenging behaviors, they will redirect the child, sit with them until they are calm, and explain to them why the behaviors are not acceptable. Examples of challenging behaviors included throwing chairs and throwing shoes.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20260810121518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUST 4 KIDS PRESCHOOL - CORONA	FACILITY NUMBER: 334846028
	VISIT DATE: 09/22/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Pertinent Parties also stated, if those measures do not work there have been occasions when staff will walk out of the classroom with the child which includes going outside and into the office, but the practice is not recognized as punishment. The Director stated, “If a child is having a hard time and needs a break then they will go on a walk outside or let them play to release some energy. We have a Prevention for Suspension Plan. If there are challenging behaviors, there are steps we need to take. We talk with parents, we do two week check-ins, we work on strategies with a Director, Teacher and parents. Our last step before disenrollment would be to modify their schedule.”

It was also alleged, Staff do not provide adequate supervision, resulting in day care children harming other day care children. Specifically, Staff have been observed on personal devices such as cellular phones and/or Apple watches while in children are in care. Pertinent Parties stated, the facility policy states phones must be put away when staff are in the classroom. Pertinent Parties did disclose there have been a couple of incidents where staff glances at their phone and disciplinary action was taken. It was also disclosed there have been incidents of children scratching, biting, and pinching, however, the incidents were observed.

Lastly, it was alleged the facility staff did not notify children’s Authorized Representative(s) of injuries. At the time the Department received the complaint there were no specific incidents that were not reported to the Authorized Representative(s). Pertinent Parties unanimously stated they were unaware of any injuries that were not reported. Pertinent Parties stated in the event there was an incident to report the procedure is to fill out an Incident Report, input the incident into Bright Wheel and notify Administration who will verbally inform Authorized Representative(s) of the incident. During the investigation, the LPA verified the use of Bright Wheel and the reinstatement of written Incident Reports effective August 6, 2026.

This agency has investigated the complaint. Based on the conflict of information alleged and the information received, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20260810121518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUST 4 KIDS PRESCHOOL - CORONA	FACILITY NUMBER: 334846028
	VISIT DATE: 09/22/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and this report was reviewed with Rocio Hernandez Tapia, Director.

SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3