334846787-8-25-2026-09-CC-SLOZ-DXGVME-20260831163323

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334846787
Report Date: 08/25/2026
Date Signed: 08/25/2026 03:23:31 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Perla Ordonez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260702132831

FACILITY NAME:	MONTY'S MONTESSORI ACADEMY		FACILITY NUMBER:	334846787
ADMINISTRATOR:	LISA GILFILLAN/JENNIFER M.		FACILITY TYPE:	860
ADDRESS:	9580 CALIMESA BOULEVARD		TELEPHONE:	(909) 795-2472
CITY:	CALIMESA	STATE: CA	ZIP CODE:	92320
CAPACITY:	164	CENSUS: 45	DATE:	08/25/2026
		UNANNOUNCED	TIME BEGAN:	01:56 PM
MET WITH:	Director Jennifer McClintock		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Staff does not ensure that facility is free of pests.

INVESTIGATION FINDINGS:

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On the date and time listed, Licensing Program Analysts (LPAs) Perla Ordonez and Taityana Benson arrived at the facility to conclude a complaint investigation which was initiated on 07/07/2026. LPAs met with Director Jennifer McClintock. LPAs toured the facility, took census, and discussed the following with the Director.

During the investigation, LPAs Perla Ordonez and Aman Lama made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was reported/alleged that, on or about 06/26/2026, that there was a rat infestation at the facility with multiple sightings of rats, rat feces and urine throughout the facility. It was also stated that rat traps were put in the kitchen where food is prepared and consumed.

LPAs investigated the allegation and gathered the following information:
Please see LIC9099C.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 09-CC-20260702132831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MONTY'S MONTESSORI ACADEMY	FACILITY NUMBER: 334846787
	VISIT DATE: 08/25/2026

NARRATIVE

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LPAs conducted interviews with pertinent parties. Interviewees stated that there have been rodent droppings and rodent sightings at the facility since May of 2026. Interviewees stated that there is a company that the facility has contracted with that has been attending to the issue since it began but that the facility would be contracting with a different company that is more equipped to solve the issue. Interviewees stated that while rodents have been sighted at the facility, no rodents were observed in areas readily accessible to children in care. Additionally, while interviewees stated that rodent droppings were found in the classrooms, it was stated any rodent droppings found were cleaned immediately. Documentation via a “Daily Classroom Inspection Log” was kept detailing when classrooms were inspected, if droppings were found, where they were found, and what course of action was taken. Interviewees stated that while droppings were found in the kitchen, food is put in sealed contains and that children mostly bring food from home. However, it was stated that sometimes the facility will provide food for the children on Mondays, Wednesdays and Fridays if families opt into the "Monty's Munch Club" program. Interviews also revealed that children have not seen any rodents while in care.

LPA Ordonez was provided documentation that on 07/09/2026 the new pest control company signed a contract with the facility to provide services that included “FULL exclusion on all structures on property to exclude rodents out of buildings. Exclusion is sealing ALL rodent entry points around outside.”. Additionally, LPA was provided documentation showing that the previous pest control company that was utilized by the facility was attending to the issue as well. According to documentation, the previous pest control company came to the facility on 05/13/2026, 05/20/2026, 05/29/2026, 06/01/2026, 06/15/2026 and placed “Tin Cats”, bait stations, and glue boards inside and outside the facility. Documentation reveals several recorded instances of rodent captures/sightings in the utility room, front office, and/or the staff lounge on 05/11/2026, 05/19/2026, 06/11/2026, 06/18/2026, and 07/02/2026. According to documentation obtained, there was only one recorded instance of a “catch” in/near one of the classrooms. However, it is unclear whether the “catch” was a rodent and it was unclear where specifically the “catch” was noted in/near the classroom as LPAs previously observed glue boards, which were replaced due to the “catch”, in the ceiling panels rather than around the interior of the classroom itself where children are present. Furthermore, documentation shows that droppings were found on 05/02/2026, 05/27/2026, 06/08/2026, and on 07/07/2026 in the Garden classroom. Additionally, droppings were found in the kitchen on 05/14/2026, 05/26/2026, 06/04/2026, 06/24/2026, 07/01/2026, 07/06/2026, and 07/07/2026. Droppings were also found in the Savannah classroom on 05/26/2026 and 06/01/2026.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260702132831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MONTY'S MONTESSORI ACADEMY	FACILITY NUMBER: 334846787
	VISIT DATE: 08/25/2026

NARRATIVE

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During LPAs inspection on 07/07/2026, LPAs observed droppings in the kitchen as well as the staff lounge which children do not have access to. Additionally, the droppings found in the kitchen were located underneath the sink and not where food was stored. Furthermore, LPAs also observed a rodent in a “Tin Cat” rodent trap during the inspection. However, the rodent was observed and caught in the staff lounge where children do not have access to.

Based on information obtained during this investigation through interviews conducted, observations made, and documentation reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

See LIC9099-D for cited deficiencies.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Jennifer McClintock.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 6

Control Number 09-CC-20260702132831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MONTY'S MONTESSORI ACADEMY	FACILITY NUMBER: 334846787
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/25/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/08/2026 Section Cited CCR 101238(a)(1)	1 2 3 4 5 6 7	(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Licensee agrees to submit a written plan of action on additional measures the facility will take to eradicate the presence of rodents inside the facility.
	8 9 10 11 12 13 14	Based on observation, interview, record review, while steps were taken to resolve the rodent issue, rodent droppings were found in classrooms as well as in the kitchen and rodents were physically found inside the facility which poses a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	Licensee agrees to send proof of the Plan of Correction (POC) to Community Care Licensing (CCL) by the end of the business day on the POC due date of 09/08/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ana Noble
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

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