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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300440
Report Date: 07/21/2026
Date Signed: 07/21/2026 10:37:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Courtnee Peebles
COMPLAINT CONTROL NUMBER: 10-CC-20260602163112
FACILITY NAME:KID'S WORLD PRESCHOOLFACILITY NUMBER:
336300440
ADMINISTRATOR:ZINNA GUITERREZFACILITY TYPE:
850
ADDRESS:29879 SANTIAGO RDTELEPHONE:
(951) 699-9777
CITY:TEMECULASTATE: CAZIP CODE:
92592
CAPACITY:142CENSUS: 43DATE:
07/21/2026
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Zinnia Guttierrez, DirectorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff did not prevent a day-care child from getting slapped while in care.
INVESTIGATION FINDINGS:
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On July 21, 2026, at 08:40 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Kid’s World Preschool (CCC) and met with the Director, Zinnia Gutierrez, to conclude the investigation regarding the allegations listed above. During the visit, X children were present, and the Director reported that X children are enrolled.

The investigation was initiated following a complaint received on June 02, 2026, alleging that Staff did not prevent a day-care child from getting slapped while in care. During the investigation, two of the five staff members interviewed reported having observed other staff members tap children's hands as a means of redirecting behavior or gaining the child's attention. However, the remaining staff members did not report witnessing this practice. No witness was able to provide information confirming that a child was slapped during the alleged incident, and no other evidence obtained during the investigation corroborated the allegation.

Unsubstantiated
Estimated Days of Completion: 49
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260602163112
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KID'S WORLD PRESCHOOL
FACILITY NUMBER: 336300440
VISIT DATE: 07/21/2026
NARRATIVE
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Although some staff described observing hand tapping as a form of reprimand or redirection, the evidence gathered was insufficient to establish that a child was slapped or that staff failed to prevent such an incident.

Based on conflicting statements and the absence of corroborating evidence, there is insufficient information to determine staff used an inappropriate form of discipline. Therefore, the allegation that that Staff did not prevent a day-care child from getting slapped while in care is deemed unsubstantiated. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report, appeal rights, and a Notice of Site Visit were provided to Director Zinnia Gutierrez. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2