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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300769
Report Date: 09/29/2026
Date Signed: 09/29/2026 11:38:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2026 and conducted by Evaluator Sandra Pulido
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260813095226
FACILITY NAME:BELL FAMILY CHILD CAREFACILITY NUMBER:
336300769
ADMINISTRATOR:BELL,SONDRAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 466-8741
CITY:MENIFEESTATE: CAZIP CODE:
92584
CAPACITY:14CENSUS: 4DATE:
09/29/2026
UNANNOUNCEDTIME BEGAN:
11:26 AM
MET WITH:Sondra BellTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Licensee hit child in care.
INVESTIGATION FINDINGS:
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On September 29, 2026, at 11:26 a.m., Licensing Program Analyst (LPA) Sandra Pulido and Licensing Program Manager (LPM) Pauline Beschorner arrived unannounced at Bell Family Day Care and met with Licensee Sondra Bell to discuss the findings of an investigation regarding the allegation listed above.

Confidential interviews were conducted with staff, parents, and the licensee. On August 19, 2026, LPA Pulido also completed a tour of the home, conducted a census, and collected relevant documentation.
The complaint, received on August 13, 2026, alleged that the licensee (LIC) struck a child in care (C1) on the left side of the head. Interviews with S1 and P2 stated that they had no concerns regarding LIC and described them as caring toward the children. They reported that, although LIC may be firm at times, the children did not appear fearful or scared in their presence. Neither individual reported seeing LIC act aggressively toward children.

Information gathered during the investigation presented conflicting and incomplete descriptions of the
Unsubstantiated
Estimated Days of Completion: 47
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260813095226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BELL FAMILY CHILD CARE
FACILITY NUMBER: 336300769
VISIT DATE: 09/29/2026
NARRATIVE
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incident involving C1. Some statements referenced concerning behavior, but the accounts lacked consistency, and the timing of the alleged incident could not be verified. Additionally, C1 was not available for interview. Therefore, evidence was insufficient to determine that the alleged incident occurred.

Based on these observations and conflicting statements, LPA Pulido was unable to corroborate the allegation that the licensee struck a child. After completing a thorough investigation, including interviews, observations, and a review of records, this agency determined that the allegation is unsubstantiated. An unsubstantiated finding means that, although the allegation may have occurred or may be credible, there is not enough evidence to prove or disprove the alleged violation.

An exit interview was conducted with Licensee Sondra Bell, and a copy of this report and appeal rights were provided. A Notice of Site Visit was issued and must remain posted at the facility for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2