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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336301255
Report Date: 09/02/2026
Date Signed: 09/02/2026 10:15:20 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Sumayya Habeebulla
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260710160651
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
336301255
ADMINISTRATOR:RUNNELLS, ANDREAFACILITY TYPE:
860
ADDRESS:27620 CLINTON KEITH RD. BLDG.2TELEPHONE:
(951) 239-0034
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:166CENSUS: 82DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Andrea RunnelsTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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- Due to lack of supervision, child was hit by another child causing injury
INVESTIGATION FINDINGS:
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On 09/02/2026, Licensing Program Analyst (LPA), Sumayya Habeebulla, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Director, Andrea Runnells, who was informed of the decision rendered.

On 07/10/26, Community Care Licensing (CCLD) received a complaint alleging the above-mentioned allegation.

An investigation was conducted regarding the allegation involving an infant’s injury due to lack of supervision.

See LIC 9099C for continuation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260710160651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 336301255
VISIT DATE: 09/02/2026
NARRATIVE
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The allegation was that a child sustained an injury due to lack of supervision.

Based on interviews and information gathered, it was determined that on the day of the incident there were two staff members assigned to the Infant classroom with a total of six infants present. Staff reported that due to staffing issues, two older infants were temporarily moved into the Infant classroom.

Staff #1 stated that at the time of the incident they were changing a soiled diaper and did not have visual supervision of the remaining children in care. Staff #2 stated they were soothing a crying infant and also did not have direct visual supervision of the rest of the children.

Staff #2 reported hearing Child #1 cry. When Staff #2 turned around, they observed Child #2 striking Child #1 on the forehead with a toy. Staff #2 immediately intervened and provided comfort to Child #1. Child #1 continued crying but did not require medical attention.

The parent of Child #1 was notified of the incident and arrived shortly thereafter to pick up the child.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, Sub Chapter 02, Infant Care Centers, 101429 (a)(1) Responsibility for Providing Care and Supervision for Infants are being cited on the attached LIC 9099D.
An exit interview was conducted with Facility Director Andrea Runnells. A copy of this report, and a Notice of Site Visit, and Appeal Rights were provided to the Facility Director on this date. The Notice of Site Visit must be posted for the next 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20260710160651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 336301255
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/09/2026
Section Cited
CCR
101429(a)(1)
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101429 (a)(1) Responsibility for Providing Care and Supervision for Infants
(a) In addition to Section 101229, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.
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The licensee shall ensure that visual supervision of all infants is maintained at all times. The licensee shall evaluate staffing practices to ensure adequate coverage in the Infant classroom, including during diaper changing, soothing,
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 This requirement has not been met as evidenced by:
Based on interviews, facility did not ensure adequate staff were present to visually supervise the infants present in the classroom to avoid any preventable incidences; therefore, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to persons in care.
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or transitional activities. Licensee will submit a written statement attesting additional staff shall be assigned as needed to maintain supervision requirements.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3