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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602980
Report Date: 09/10/2026
Date Signed: 09/10/2026 04:23:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Katy Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260806142506
FACILITY NAME:KINDERCARE LEARNING CENTER - BRUCEVILLEFACILITY NUMBER:
343602980
ADMINISTRATOR:ALYSSA DIPIPPOFACILITY TYPE:
850
ADDRESS:9394 BRUCEVILLE ROADTELEPHONE:
(916) 684-4040
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:84CENSUS: 28DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Alyssa DiPippoTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not prevent children from bullying other children in care
Staff did not provide adequate supervision to children in care
Staff did not ensure that the facility restrooms were kept clean
INVESTIGATION FINDINGS:
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On 09/03/2026, Licensing Program Analyst Katy Velazquez (LPA) conducted an unannounced complaint investigation to deliver the findings for the above allegations. LPA arrived at the Center and observed 28 preschool aged children being supervised by 4 staff members during nap time. LPA accessed Guardian to determine that all required adults were background cleared and associated to the license. LPA met with Director Alyssa DiPippo (D1).
Throughout the course of the investigation, LPA conducted physical plant inspections, on-site observations, interviews, reviewed and collected documentation. It was alleged that staff members did not prevent children from bullying other children in care. Interviews with children revealed that children feel bulied when they are yelled at by their peers, hit by their peers, and when toy(s) are grabbed out of their hands. It was allleged that staff members did not provide adequate supervision to children in care. Interviews with staff and parents revealed that multiple staff members have been seen on their cell phones during supervision times. LPA observed a child wonder from his classroom into another classroom that was at a ratio of 12 children to 1 teacher. CONTINUED ON 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20260806142506
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - BRUCEVILLE
FACILITY NUMBER: 343602980
VISIT DATE: 09/10/2026
NARRATIVE
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It was revealed that the facility transfers children between classrooms so frequently that the child did not know which classroom he was supposed to nap in and got lost between the classrooms. The child's supervising teachers, T1 and T2, did not notice that the child had wondered into a different classroom. It was alleged that staff members did not ensure that the facility restrooms were kept clean. On 08/12/2026, LPA observed the preschool bathrooms to be unclean: dirty toilets, dirty hand washing sinks, dirty floors, and debris on the floors. Interviews with staff have revealed that staff members are not provided adequate cleaning time that is not also supervision times of the day. Interviews with parents revealed a concern for the sanitation of the facility and the correlation to illness in the facility.
Based on interviews, file reviews, and observations conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. 1 Type-B deficiency and 2 Type-A deficiencies and 1 Type-B deficiency were cited on subsequent 9099-D pages. D1 acknowledges, that FOR TYPE A DEFICIENCIES ONLY upon receipt, licensee shall post LIC 9099-D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC 9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee.
An exit interview was conducted, and the report was reviewed with Director DiPippo. LPA provided Licensee Appeal Rights to D1. A Notice of Site visit was posted by LPA and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20260806142506
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - BRUCEVILLE
FACILITY NUMBER: 343602980
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/17/2026
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.
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Director will prepare a bathroom cleaning schedule that allows for the staff member who is cleaning to not be supervising children. Director will email the schedule to LPA by COB on 09/17/2026.
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This requirement was not met as evidenced by LPA observing dirty bathrooms on 08/12/2026. This poses a potential health, safety, or personal rights ricks to person(s) in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3