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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624917
Report Date: 07/01/2026
Date Signed: 07/01/2026 12:40:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260428122939
FACILITY NAME:MISSION AVENUE PRESCHOOLFACILITY NUMBER:
343624917
ADMINISTRATOR:NICOLE MORAN-ESTRADAFACILITY TYPE:
850
ADDRESS:2433 MISSION AVENUETELEPHONE:
(916) 487-4647
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:44CENSUS: 32DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Nicole Moran-EstradaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not prevent daycare child from causing harm to other daycare children.
INVESTIGATION FINDINGS:
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On 07/01/2026, Licensing Program Analyst (LPA) Soleil Marx met with Director, Nicole Moran-Estrada, for the purpose of delivering complaint findings for the above allegation. Throughout the course of the investigation, LPA conducted observations of teacher-child interactions, classroom management, and supervision practices. LPA reviewed incident and injury reports, behavior and safety plans, and conducted interviews with staff, parents/guardians, and children.

Through observations and interviews, LPA observed that staff were positioned throughout the activity spaces to maintain visual supervision of all children and the classroom layout provided clear lines of sight, allowing staff to effectively supervise children. LPA observed staff actively monitoring children's interactions, providing redirection when necessary, and intervening appropriately when conflicts arose between children. Staff interviews revealed that behavior and safety plans are implemented and shadowing techniques are utilized to closely supervise children exhibiting challenging behaviors in an effort to reduce the likelihood of harm to other children while maintaining supervision of the entire group.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20260428122939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MISSION AVENUE PRESCHOOL
FACILITY NUMBER: 343624917
VISIT DATE: 07/01/2026
NARRATIVE
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LPA reviewed records of incident and injury reports and could not verify that injuries sustained to children by other children were a result of staff failing to provide adequate supervision or failing to implement appropriate interventions. Although records and interviews confirmed that incidents between children causing injury have occurred while in care, the documentation and interviews conducted indicate that staff observed the incidents and intervened as quickly as circumstances allowed.

Interviews conducted with children indicated that they feel safe at school and that teachers help resolve conflicts between children. Additionally, interviews with parents/guardians did not corroborate concerns that staff fail to prevent children from harming other children or that the facility had a pattern of inadequate intervention.

The investigation did not produce evidence to prove that staff failed to take reasonable measures to prevent children from causing harm to one another. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegation, therefore the allegation is unsubstantiated.

Exit interview conducted, report reviewed with Director, appeal rights provided. No deficiencies were cited as a result of this investigation. Notice of site visit given and must remain be posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2