<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804288
Report Date: 06/30/2026
Date Signed: 06/30/2026 11:59:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2026 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260530095455
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804288
ADMINISTRATOR:CHRISTA MARTINEZFACILITY TYPE:
830
ADDRESS:7221 CHURCH STREETTELEPHONE:
(909) 862-0967
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:24CENSUS: 10DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Christa MartinezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Day care child sustained unexplained injuries due to staff neglect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/30/2026, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. The allegation of this complaint was received on 05/30/2026. LPA was granted entry to the facility and met with Director, Christa Martinez.

The following was alleged: Day care child sustained unexplained injuries due to staff neglect/supervision
It was alleged that due to neglect/supervision a child in care a child sustained an unexplained/reported injury resulting in bruising to the left cheek. It was alleged the incident occurred on or around 04/30/2026.

On 06/03/2026, LPA made an unannounced visit to the facility to initiate this complaint investigation. During this visit, LPA conducted interviews with pertinent individuals and reviewed/collected documents pertaining to this complaint investigation. It was stated the facility actively documents incidents/injuries, as they occur. Incident reports are then drafted by staff and communicated with representatives of children in care when they are picked up from the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260530095455
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288
VISIT DATE: 06/30/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
As part of this investigation, LPA conducted facility file reviews and observed/obtained available incident report forms, as well as attendance sheets pertaining to the subject child of this complaint. LPA observed a total of 5 documented incidents reports from various dates between March 2026 and May 2026. All of the incident reports contained staff’s observations as well as acknowledgement signatures in receipt of these forms. A review of attendance sheets disclosed the child was in attendance on and around the date of the alleged incident, however; LPA did not observe any documented incidents on the alleged date of 04/30/2026, or any corroborating incidents indicating the child received an injury causing bruising to the cheek.

LPA interviewed all pertinent parties in relation to this complaint allegation. LPA recorded conflicting information and did not observe any documentation to support the allegation of this complaint. Therefore, based on LPA observation, interview and documents collected/reviewed, there was conflicting information received during the investigation from what was alleged: Day care child sustained unexplained injuries due to staff neglect/supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POST IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to Facility Director, Christa Martinez on 06/30/2026
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2