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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830082
Report Date: 07/29/2026
Date Signed: 07/29/2026 10:59:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Evelyn Chacon
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260527141719
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364830082
ADMINISTRATOR:JEANNETTE HONNOLDFACILITY TYPE:
830
ADDRESS:13615 BEAR VALLEY ROADTELEPHONE:
(760) 949-8539
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:24CENSUS: 13DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Beatrice Torres TIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Personal Rights- Staff did not keep an infant clean
Personal Rights- Staff allowed an infant to drink from the wrong bottle
INVESTIGATION FINDINGS:
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On 07/29/2026 at 9:43 am Licensing Program Analyst (LPA), Evelyn Chacon met with Director Beatrice Torres.
LPA explained to Licensee the purpose of the visit was to conclude a complaint investigation. Upon arrival LPA observed two classrooms in use with a total of 13 children (8 infants,5 toddlers). There were four teachers on the premises along with the director and the assistant director. The hours of operation are Monday – Friday, 6:30am- 6:30 pm. The center also has a pre-K (364830081) and School-age (364830081) Program.
Community Care Licensing (CCL) received a complaint on 05/27/2026, alleging the following allegations, staff did not keep an infant clean and staff allowed an infant to drink from the wrong bottle. During the investigation, LPA conducted confidential interviews, record reviews, and two unannounced inspections. LPA toured the facility inside and out in each inspection.
Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Evelyn Chacon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260527141719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364830082
VISIT DATE: 07/29/2026
NARRATIVE
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 LPA determined staff have established bottle-handling procedures, which corroborate with LPA’s record review of child daily reports. Further, based on confidential interviews children are changed and cleaned as needed while in care. LPA did not gather supporting evidence to support the allegations. Based on LPA's observations, interviews, and record reviews the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations.

An exit interview was conducted, the report was read, and a copy of this report was left with Director with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
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SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Evelyn Chacon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2