<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846373
Report Date: 08/13/2026
Date Signed: 08/13/2026 02:19:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260626085955
FACILITY NAME:EASTER SEALS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
364846373
ADMINISTRATOR:ESTELA PEREZFACILITY TYPE:
850
ADDRESS:1102 WEST PHILLIPS STREETTELEPHONE:
(909) 981-4668
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:110CENSUS: 70DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Catherine Skinner, facility representative TIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not ensure reporting requirements were followed as a result of an outbreak
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegation. Previous inspections were conducted on 07/01/2026 and 08/05/2026.

LPA met with the facility representatives at the front desk, and informed them of the purpose of this visit. Shortly after, LPA was met with facilty representative, Catherine Skinner. LPA toured the facility and took census. LPA conducted interviews and reviewed pertinent documentation. LPA then met with facility representative, Catherine Skinner to deliver findings.

During the complaint investigation, LPA made observations, reviewed documentation and conducted interviews with staff. It was alleged that the licensee did not ensure reporting requirements were followed, as a result of an outbreak.

SEE LIC9099C…………………
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20260626085955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846373
VISIT DATE: 08/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was alleged that the facility representative did not ensure that reporting requirements were followed as a result of an outbreak.

A review of the documentation found that an Unusual Incident Report (UIR) (LIC 624) was submitted to the Department on 06/25/2026. However, there were subsequent cases associated with the outbreak, with the initial case occurring approximately nine days prior to the submission of the UIR.

According to Title 22, Section 101212(d), “Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.”

Facility representatives shared that they had reported the outbreak case to the local Health Department and were advised of reporting procedures that differed from what they had typically been doing. Although the center subsequently submitted an Unusual Incident Report (UIR) to the Department, the report was submitted approximately nine days after the initial case. In addition, no documentation of a telephone call or fax from the center to the Department was available for review.

Based on documentation received and reviewed, the department has determined the preponderance of evidence standard had been met, therefore the above allegation is found to be SUBSTANTIATED, according to the California Code of Regulations, Title 22, Division 12.

See LIC809D for deficiencies cited.

An exit interview was conducted with the facility representative, Catherine Skinner. Appeal rights were discussed and provided, a copy of this report was issued, and a Notice of Site (NOS) Visit was also provided.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260626085955

FACILITY NAME:EASTER SEALS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
364846373
ADMINISTRATOR:ESTELA PEREZFACILITY TYPE:
850
ADDRESS:1102 WEST PHILLIPS STREETTELEPHONE:
(909) 981-4668
CITY:ONTARIOSTATE:CAZIP CODE:
91762
CAPACITY:110CENSUS: 70DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Catherine Skinner, facility representative TIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure adequate supervision is provided resulting in children being injured while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
****************THIS IS AN AMENDED REPORT*****************
Staff do not ensure adequate supervision is provided resulting in children being injured while in care.
Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegation. Previous inspections were conducted on 07/01/2026 and 08/05/2026.

LPA met with the facility representatives at the front desk, and informed them of the purpose of this visit. Shortly after, LPA was met with facilty representative, Catherine Skinner. LPA toured the facility and took census. LPA conducted interviews and reviewed pertinent documentation. LPA then met with facility representative, Catherine Skinner to deliver findings.
During the complaint investigation, LPA made observations, reviewed documentation and conducted interviews with staff.
SEE LIC9099C…………………
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 09-CC-20260626085955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846373
VISIT DATE: 08/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
*****************THIS IS AN AMENDED REPORT***************
It was alleged that staff do not ensure adequate supervision is provided, resulting in children being injured while in care. Specifically, it was reported that during outside playtime, sand is thrown around and children throw sand at each other due to a lack of supervision. Furthermore, it was reported that a child was hit by toys being thrown by other children.

During interviews with staff, staff deny not supervising children which resulted in children being injured. While touring the facility, LPA did observe staff actively supervising children. However, LPA was unable to determine whether any injury to a child was a result of lack of supervision.

Based on LPA’s observations and interviews conducted, there was conflicting information received during the investigation from what was alleged. This agency has investigated the complaint alleging staff failed to provide adequate supervision resulting in children being injured while in care. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the facility representative, Catherine Skinner Appeal rights were discussed and provided, a copy of this report was issued, and a Notice of Site (NOS)Visit was also provided.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 09-CC-20260626085955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846373
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/14/2026
Section Cited
CCR
101212(d)
1
2
3
4
5
6
7
Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during it's normal business hours. In addtion,
1
2
3
4
5
6
7
Facility representative agrees to re-read the regulation section 101212(d), and submit a written understanding of when to report such incidents- including, but not limited to: incidents as indicated in this report.
8
9
10
11
12
13
14
a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. This was not met as evidenced by: a phone call was never received by the department
8
9
10
11
12
13
14
regarding an outbreak within 24 hours of the incident occurring. Furthermore, and Unusual Incident Report (UIR) was not submitted until approximately 9 days later. This poses a potential risk to the health and safety of children.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7