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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 367700174
Report Date: 09/16/2026
Date Signed: 09/16/2026 01:16:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20260730154835
FACILITY NAME:GUTIERREZ FAMILY CHILD CAREFACILITY NUMBER:
367700174
ADMINISTRATOR:ELIZABETH GUTIERREZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 900-4244
CITY:APPLE VALLEYSTATE: CAZIP CODE:
92308
CAPACITY:14CENSUS: 10DATE:
09/16/2026
UNANNOUNCEDTIME BEGAN:
12:57 PM
MET WITH:Elizabeth GutierrezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Allegation #1- The licensee spoke inappropriately to another adult while in the presence of a day care child.
INVESTIGATION FINDINGS:
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On September 16, 2026, at 1:00 PM, Licensing Program Analyst (LPA) Calloway conducted an unannounced visit to the facility to conclude the complaint investigation regarding the above allegation. LPA met with Licensee Elizabeth Gutierrez, who granted access to the facility. At 1:05 PM, LPA observed ten napping day care children and two staff with the licensee. All adults age 18 years and older have a valid criminal record clearance and are properly associated with the facility license.

On August 5, 2026, LPA visited the facility and verified that the children to adult ratios were compliant. During the investigation, LPA conducted confidential interviews with relevant parties. Based on interviews and record review, the interviews revealed that inside the family child care home there were no concerns. Based on interview and record review, on July 29, 2026, the licensee was transporting day care children in their personal vehicle. During the drop off of one of the children, an argumentative exchange occurred
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260730154835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GUTIERREZ FAMILY CHILD CARE
FACILITY NUMBER: 367700174
VISIT DATE: 09/16/2026
NARRATIVE
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between the licensee and another adult while four day care children, ages two to ten years old, were inside the licensee’s vehicle. The evidence obtained during this investigation corroborated the allegation; the preponderance of evidence standard was met. Therefore, the allegation is determined to be
Substantiated.

There are no deficiencies cited during this inspection. There is a Technical Violation for Personal Rights that was issued. See the attached LIC 9102 TV form for details.

An exit interview was conducted, and a copy of this report and the Notice of Site Visit were provided to Licensee Elizabeth Gutierrez. The Notice of Site Visit must remain posted for 30 consecutive days. Failure to maintain the posting may result in a $100 civil penalty.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2