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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105074
Report Date: 07/07/2026
Date Signed: 07/07/2026 04:40:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260424125748
FACILITY NAME:EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMYFACILITY NUMBER:
376105074
ADMINISTRATOR:JENNIFER BROWNFACILITY TYPE:
850
ADDRESS:7150 RANCHO SANTA FE ROADTELEPHONE:
(760) 891-0902
CITY:CARLSBADSTATE: CAZIP CODE:
92009
CAPACITY:146CENSUS: DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jen BrownTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Director is not on premises as required.
Daycare children personal rights are being violated
Staff do not provide adequate supervision.
Facility staff not safeguarding children in care.
INVESTIGATION FINDINGS:
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On July 7, 2026 at 9:00AM, Licensing Program Analyst (LPA) Hector Canton met with director, Jennifer Brown, at the above reference facility to deliver and review the findings of the investigation for the complaint received on April 24, 2026. LPA conducted a tour of the facility and collected the following census:

Twos Room – 13 Children with 1 Fully Qualified Teacher and 1 Teacher’s Aide
Toddlers Room – 10 Children with 1 Fully Qualified Teacher and 2 Teacher’s Aide
Pre-K – 12 Children with 1 Fully Qualified Teacher
Pre-K 2 - 12 Children with 1 Fully Qualified Teacher and 1 Teacher’s Aide (1 Substitute)

During the course of the investigation, sufficient evidence was obtained to substantiate the allegations that the director was not on the premises as required, staff do not provide adequate supervision, children’s personal rights are being violated, and facility staff are not adequately safeguarding children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 51-CC-20260424125748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105074
VISIT DATE: 07/07/2026
NARRATIVE
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***THIS IS AN AMENDED REPORT DELIVERED ON 08/06/26***
Investigative interviews confirmed that the interim director was not present at the facility during operating hours, as required by regulation. Further information gathered showed that no substitute director had been designated to act in the director’s absence. There was also no formal documentation assigning a fully qualified teacher to assume director responsibilities on an interim basis. The fully qualified staff members who informally fulfilled aspects of the director role was simultaneously responsible for a full classroom, leaving them unable to attend to the broader operational needs of the center. The absence of a present, qualified administrator during operating hours is a violation of regulatory requirements.

In addition, documentation reviewed during the investigation showed at least one confirmed instance of lack of supervision in the twos classroom where biting incidents were reported to have occurred. Investigative interviews suggested that other instances of inadequate supervision may have occurred, as evidenced by multiple unexplained or insufficiently supervised child injuries. Interviews and documentation revealed several child injuries within a short period of time. The frequency, severity, and pattern of these injuries, combined with evidence of inadequate supervision and classrooms operating over ratio, demonstrate that children were not consistently safeguarded while in care.

During the investigation, it also became apparent that two children with a documented history of injuries were separated and later placed back together inconsistent with prior safety and corrective measures. This decision was not consistent with safeguarding practices and increased the risk of further harm. Additionally, the department received evidence that children’s personal rights had been violated. Multiple investigative interviews and file reviews revealed that children had been yelled at by staff. This behavior was described as occurring on more than one occasion and appears to be an ongoing concern rather than an isolated incident.

Based on the evidence supporting lack of required administrative presence, multiple confirmed and potential supervision lapses, repeated and significant child injuries, non-adherence to safeguarding efforts, and violations of children’s personal rights, the allegations are substantiated. The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 101215.1, 101223, and 101229) the deficiency is being cited on the attached LIC 9099D. The Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee director, Jen Brown. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260424125748

FACILITY NAME:EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMYFACILITY NUMBER:
376105074
ADMINISTRATOR:JENNIFER BROWNFACILITY TYPE:
850
ADDRESS:7150 RANCHO SANTA FE ROADTELEPHONE:
(760) 891-0902
CITY:CARLSBADSTATE:CAZIP CODE:
92009
CAPACITY:146CENSUS: DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jen BrownTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff do not ensure that classrooms are clean and orderly
Facility is not properly reporting incidents.
INVESTIGATION FINDINGS:
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On July 7, 2026 at 9:00AM, Licensing Program Analyst (LPA) Hector Canton met with director, Jennifer Brown, at the above reference facility to deliver and review the findings of the investigation for the complaint received on April 24, 2026. LPA conducted a tour of the facility and collected the following census:

Twos Room – 13 Children with 1 Fully Qualified Teacher and 1 Teacher’s Aide
Toddler Room – 10 Children with 1 Fully Qualified Teacher and 2 Teacher’s Aide
Pre-K – 12 Children with 1 Fully Qualified Teacher
Pre-K 2 - 12 Children with 2 Fully Qualified Teacher’s Aide (1 Substitute)

It was alleged that staff do not ensure that classrooms are clean and orderly and facility is not properly reporting incidents. During the investigation, the LPA did not gather sufficient evidence which supported these allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 51-CC-20260424125748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105074
VISIT DATE: 07/07/2026
NARRATIVE
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Through the course of the investigation, LPA conducted investigative interviews, including parents and staff, which neither supported these allegations. Further, documentation reviewed and gathered during the investigation, including incident reports and email correspondences, did demonstrate that the facility was reporting incidents timely to parents. The LPA also observed all classrooms to be clean and well maintained, consistent with reasonable expectations of preschool classrooms that are being actively used and maintained.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation(s) is found to be Unsubstantiated. Exit interview conducted and report was reviewed with the director, Jen Brown. A notice of site visit was given and must remain posted for 30 days

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 51-CC-20260424125748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105074
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/01/2026
Section Cited
CCR
101215.1(d)
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(d) The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation.
This requirement was not met as evidenced by:
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Facility representative states that they will ensure that there is a director or a fully qualified teacher present in the facility during operation hours and provide an LIC 308 to designate the responsibility of covering their absence to the department by August 1st 2026.
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Based on observation, interviews, and records reviewed, the interim director was not present at the facility as required and no proper arrangements were made to have a fully qualified teacher assist in their absence posing a potential health, safety, or personal rights risk to children in care.
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***THIS IS AN AMENDED REPORT DELIVERED ON 08/06/26***
Type B
08/01/2026
Section Cited
CCR
101223(a)(1)
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a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff ....
This requirement was not met as evidenced by:
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Facility representative states that they will conduct a training with all facility staff members regarding proper child behavoir redirecting to ensure the dignity of children in care and provide a signed sign in sheet for the training to the department by August 1st 2026.
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Based on observation, interviews, and record review, a staff member of the facility yelled in care posing a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 51-CC-20260424125748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105074
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/01/2026
Section Cited
CCR
101229(a)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement was not met as evidenced by:
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Facility representative states that they will conduct a thorough training with staff regarding the requirement to maintian visual supervision and provide the department with a copy of the training agenda or memorandum by August 1st 2026.
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Based on observation, interviews, and records reviewed, there was evidence that there has been at least one lapse in visual supervision, which was likely not an isolated event, resulting in child injuries which poses a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6