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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105197
Report Date: 09/18/2026
Date Signed: 09/18/2026 03:21:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260625100017
FACILITY NAME:CHILDREN'S PARADISE INC. - CARLSBADFACILITY NUMBER:
376105197
ADMINISTRATOR:HEIDE FIELDSFACILITY TYPE:
860
ADDRESS:3375 MARRON ROADTELEPHONE:
(760) 203-6364
CITY:CARLSBADSTATE: CAZIP CODE:
92010
CAPACITY:194CENSUS: DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff failed to seek medical attention for a daycare child.
Licensee is operating beyond the scope of their license.
INVESTIGATION FINDINGS:
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On September 16, 2026 at 11:00 AM, Licensing Program Analyst (LPA) Hector Canton conducted an unannounced visit to conclude an investigation into the above referenced allegations from a complaint received on 06/25/2026. LPA met with director, Hiede Fields, toured the facility, and collected a census (see LIC 809 for the census broken down by room).

The Department investigated the above allegations that staff failed to seek medical attention for a daycare child and the licensee is operating beyond the scope of their license. Based on interviews, observations, and documentation, these allegations are substantiated.

Interviews confirmed that the facility has established safety protocols for responding to injuries, especially injuries occurring above the neck. These protocols include assessing the child, notifying the parent immediately, and contacting emergency services when appropriate.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20260625100017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S PARADISE INC. - CARLSBAD
FACILITY NUMBER: 376105197
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/02/2026
Section Cited
CCR
101161(a)
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(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement was not met as evidenced by...
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Director was provided a new copy of the waiver and agreed to abide to the stipulations outlined in the waiver. Director states that they will provide their staggered playtime schedule to the department by October 2, 2026.
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Based on interviews, documentation, and observation, the facility did not comply with the section cited above in they did not follow the stipulation of the waiver that was provided for their staggered playtime.
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Type B
10/02/2026
Section Cited
CCR
101226(b)
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(b) The licensee shall make prompt arrangements for obtaining medical treatment for any child if necessary.

This requirement was not met as evidenced by...
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Director states that they will conduct a training for all staff regarding injury inspection for children when an injury occurs to assess the degree and neccessity of the injury. This training will be conducted and a sign in sheet will be provided to the department by October 2, 2026
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Based on interviews, documentation, and observation, the facility did not comply with the section cited above they did not inspect a child for their injuries or provide necessary medical services. The child stated they were fine but did requrie medical attention.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260625100017

FACILITY NAME:CHILDREN'S PARADISE INC. - CARLSBADFACILITY NUMBER:
376105197
ADMINISTRATOR:HEIDE FIELDSFACILITY TYPE:
860
ADDRESS:3375 MARRON ROADTELEPHONE:
(760) 203-6364
CITY:CARLSBADSTATE:CAZIP CODE:
92010
CAPACITY:194CENSUS: DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not prevent a daycare child from sustaining an injury while in care.
Staff did not properly report an incident involving a daycare child.
Staff are commingling daycare children.
INVESTIGATION FINDINGS:
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On September 16, 2026 at 11:00 AM, Licensing Program Analyst (LPA) Hector Canton conducted an unannounced visit to conclude an investigation into the above referenced allegations from a complaint received on 06/25/2026. LPA met with director, Hiede Fields, toured the facility, and collected a census. (See LIC 809 for census).

The Department investigated the allegations that staff did not prevent a daycare child from sustaining an injury while in care, staff did not report incidents, and that staff are commingling daycare children. Based on interviews, observations, and documentation, the allegations are unsubstantiated.

Interviews and observations regarding the supervision and outdoor play procedures showed that staff follow staggered playtimes as permitted under the June 2025 waiver. Staff consistently described how they maintain supervision and ensure that children are safe and appropriately monitored within their assigned groups. Multiple interviews indicated that children in care appeared safe, happy, and appropriately supervised during regular programming.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20260625100017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S PARADISE INC. - CARLSBAD
FACILITY NUMBER: 376105197
VISIT DATE: 09/18/2026
NARRATIVE
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There was no evidence received or observations made demonstrating that the facility was commingling groups outside of the conditions allowed by their waiver, and interviews support that the required staggered schedule has been properly maintained.

Regarding the injury allegation, interviews and observations described reasonable and appropriate supervision practices, including maintaining clear sightlines outdoors and actively monitoring children during play. Interview statements indicate the injury occurred during routine play without any identifiable hazard or preventable circumstance. Based on all collected information, the department cannot conclude that the injury was preventable or that staff failed to provide reasonable supervision. Staff were unaware of the injury and therefor unable to report to parents, however, multiple interviews and documentation corroborate that the facility is reporting incidents when they occur.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is determined to be UNSUBSTANTIATED.

An exit interview was conducted and the report was reviewed with Hiede Fields. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20260625100017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S PARADISE INC. - CARLSBAD
FACILITY NUMBER: 376105197
VISIT DATE: 09/18/2026
NARRATIVE
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However, interviews and documentation show that these protocols were not followed for the reported incident. The child reported their injury to staff, yet staff did not conduct an assessment for injuries, and no documentation was provided showing that the parent was notified. Additionally, the facility staff was not aware of the severity of the incident until later when the child's authorized representative was present for pick up. Interviews also indicate that staff did not seek any medical services, despite the fact that the child ultimately required medical care based on provided documentation.

Regarding operating beyond the scope of the license, the June 2025 waiver allows preschool and school-age children to use the same outdoor playground with the clear limitation that younger preschool children may not use the play structure. Interviews revealed that this stipulation was not followed. Preschool children were allowed onto the play structure, which is outside the conditions of the approved waiver and constitutes operating beyond the scope of the license. This allegation is therefore substantiated.

Based on observations, interviews, and documentation reviewed, the preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED. A Type B deficiency is cited on the attached LIC 9099D.

An exit interview was conducted and the report was reviewed with Hiedi Fields. A Notice of Site Visit was provided and must remain posted for 30 days. Appeal rights were provided.

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5