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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300051
Report Date: 07/10/2026
Date Signed: 07/10/2026 09:25:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Kelly Gerth
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260527041600
FACILITY NAME:LEARNING JUNGLE ESCONDIDO EASTFACILITY NUMBER:
376300051
ADMINISTRATOR:GUTIERREZ, MARIAFACILITY TYPE:
850
ADDRESS:1851 E WASHINGTONTELEPHONE:
(760) 745-0115
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:47CENSUS: 17DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
08:39 AM
MET WITH:Director Harpreet Randhawa TIME COMPLETED:
09:32 AM
ALLEGATION(S):
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Staff did not adequately supervise children in care.
INVESTIGATION FINDINGS:
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 On the above-listed date and time, Licensing Program Analyst (LPA) Kelly Gerth conducted an unannounced visit to Learning Jungle ESC East (CCC) and met with Director Harpreet Randhawa to deliver the findings from a complaint received by Community Care Licensing (CCL) on May 27, 2026. The complaint alleged that staff did not adequately supervise children in care.

On May 28, 2026, LPA Gerth conducted an unannounced visit to the facility to initiate the investigation. During the visit, confidential interviews were conducted with two staff members, and evidence was collected, including classroom rosters, incident/ouch reports, and attendance records. A subsequent visit was conducted on June 4, 2026, during which LPA Gerth interviewed four additional staff members and obtained additional documentation, including unusual incident reports and classroom attendance rosters. On July 2, 2026, the facility allowed LPA Gerth to review and obtain copies of video footage from the outdoor activity area corresponding to the date and time identified in the complaint.
See Continuation Page
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260527041600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
VISIT DATE: 07/10/2026
NARRATIVE
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 Regarding the allegation that staff did not adequately supervise children in care, interviews conducted during the investigation corroborated that staff did not visually observe one child fall from the play structure during outdoor play and did not observe another child ingesting bubble solution from a bubble toy in the outdoor activity area.

A review of the video footage further supports the fact that the two staff members responsible for the care and supervision of the children at that time did not visually observe either incident. The video footage shows that when one child fell from the play structure, one of the two assigned staff members had just exited the outdoor activity area, leaving one staff member to supervise six children. The remaining staff member was observed with their back turned toward the play structure and did not witness the child's fall. When the first staff member returned to the outdoor area and began attending to the child who had fallen, the second staff member also directed their attention to that child. During this time, another child was observed placing a bubble toy in their mouth while both staff members had their backs turned and were not visually supervising that child or the other children in the outdoor activity area.

Additionally, interviews revealed ongoing concerns regarding frequent staff turnover and the regular use of temporary substitute staff at the facility. Multiple staff members reported that substitute staff are often unfamiliar with the classrooms, the children, and established routines, which they stated negatively impacts the quality and consistency of supervision provided.

Therefore, based on LPA Gerth's observations, confidential interviews conducted, video review, and documentation obtained during the investigation, the preponderance of evidence standard has been met. Therefore, the allegation that staff did not adequately supervise children in care is SUBSTANTIATED.
See 809 D Page for Deficiencies issued.
This is a repeat deficiency, and civil penalties have been assessed.

An exit interview was conducted with Director Harpreet Randhawa, during which the findings were reviewed. Appeal rights were discussed and provided. A Notice of Site Visit was issued, and the licensee was advised that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20260527041600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING JUNGLE ESCONDIDO EAST
FACILITY NUMBER: 376300051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/22/2026
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidenced by;
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On 07/09/26 Director had a staff meeting where the regulations include visual supervision, classroom transitions, and communication when temporary staff are supporting the classrooms. Director stated she will be taking observations of each class and meeting 1:1 with each staff to reflect on the staff meeting agenda topics and to provide feedback on topics. Director will submit a sign in/out of the 1:1 meetings to CCL by POC date.
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 Based on evidence received, interviews conducted and video footage reviewed, on May 26, 2026 a child sustained a fall from the outdoor play structure whilst a second child placed bubble toy with bubble solutions in their mouth, at which time staff were not visually observing and supervising either of the children, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
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