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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376600178
Report Date: 05/28/2026
Date Signed: 05/29/2026 06:53:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Cindy Meier
COMPLAINT CONTROL NUMBER: 20-CC-20260424150350
FACILITY NAME:POINT LOMA NAZARENE EARLY CHILDHOOD LEARNING CTRFACILITY NUMBER:
376600178
ADMINISTRATOR:SAVONIA GUYFACILITY TYPE:
850
ADDRESS:3900 LOMALAND DRIVETELEPHONE:
(619) 849-2223
CITY:SAN DIEGOSTATE: CAZIP CODE:
92106
CAPACITY:30CENSUS: 13DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:SavoniaGuyTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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9
Staff did not ensure facility is kept free of pests
INVESTIGATION FINDINGS:
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On May 28, 2026, at 2:35 PM, Licensing Program Analyst (LPA) Cindy Meier conducted an unannounced complaint inspection to deliver the findings for the above allegation. LPA met with Facility Representative, Director, Savonia Guy and advised director of the purpose of the inspection and conducted a tour of the facility. There were thirteen (13) children, and five (5) staff present during the inspection.

During the course of the investigation, interviews were conducted with facility staff, maintenance supervisor and day care parents. Facility roster, personnel report, Unusual Incident Report, maintenance documentation and Pest Control invoices were reviewed by the LPA.

It was alleged that beginning April 9, 2026, the staff does not ensure the facility is kept free of pests, resulting in multiple bites on children (C1 and C2). The parents reported these bites to the director on April 10 and 11, 2026. During interviews, the director and facility staff acknowledged receiving photographs from the parents that showed evidence of bites presumably sustained at the school. Starting
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20260424150350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: POINT LOMA NAZARENE EARLY CHILDHOOD LEARNING CTR
FACILITY NUMBER: 376600178
VISIT DATE: 05/28/2026
NARRATIVE
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April 9, 2026, the director diligently communicated with parents and submitted maintenance requests for indoor and outdoor inspections. The Point Loma maintenance team subsequently conducted multiple thorough inspections, which included setting glue traps and checking for fleas, mites, bed bugs, and potential laundry soap reactions.

A Pest control company inspected and treated the facility on three (3) different occasions between 4/10/26 and 4/24/26. No evidence of biting pests/insects or environmental concerns was identified. Parents interviewed did not communicate any concerns with their children being bitten by pests or insects in the facility.

Due to conflicting information obtained throughout the course of the investigation, LPA was unable to determine whether or not the allegation occurred. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the Facility Representative, Director Savonia Guy.
A Notice of Site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Cindy Meier
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2