376600946-7-9-2026-20-CC-TVUU-DVY3YU-20260713184032

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600946
Report Date: 07/09/2026
Date Signed: 07/09/2026 11:59:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Angela Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260421121413

FACILITY NAME:	KINDERCARE LEARNING CENTER - EASTLAKE		FACILITY NUMBER:	376600946
ADMINISTRATOR:	ASHLEY ENWIA		FACILITY TYPE:	850
ADDRESS:	2354 FENTON STREET		TELEPHONE:	(619) 656-9853
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	119	CENSUS: 95	DATE:	07/09/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Ashley Enwia		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff handled child in a rough manner

Staff did not assist child with using the restroom

Staff did not assist child with changing into dry clothing

Center did not employ staff who could meet the individual needs of a child

INVESTIGATION FINDINGS:

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On July 9, 2026, at 9:30 a.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Facility Representative, Ashley Enwia. During the inspection, there were (95) daycare children supervised by (11) staff members.

During the course of the investigation, interviews were conducted with the reporting party, facility representative, staff members, daycare parents and daycare children. Facility roster, children’s files and other pertinent documents were obtained and reviewed.

It was alleged that staff handled children in a rough manner. The Facility Representative denied this allegation, stating that they have not observed any staff physically mishandling children in care; however, they have provided coaching to several staff members regarding tone of voice.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260421121413

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - EASTLAKE	FACILITY NUMBER: 376600946
	VISIT DATE: 07/09/2026

NARRATIVE

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Staff reported that they have not witnessed any inappropriate physical handling of children, though one out of seven staff members acknowledged that they may have handled a child firmly during a tantrum in order to gain control of the child’s body.

It was alleged that staff did not assist children with using the restroom. The Facility Representative denied the allegation, stating that staff prompt children to use the restroom four or more times a day and during transitions. Staff reported that they encourage children who are potty training to use the restroom every 30 minutes to an hour and allow children to go whenever they ask. Staff also stated that they remind children to wipe themselves and dress but will provide assistance when needed.

It was alleged that staff did not assist children with changing them into dry clothing. The Facility Representative and staff denied the allegation and explained that there was an incident in which a child had an accident while transitioning to a classroom. Staff stated that they were preparing to change the child when the authorized representative arrived to pick the child up. Staff also stated that no children are left in wet clothing, noting that they clean and change children as needed. Staff further explained that parents provide extra clothing for their children and that the facility has additional clothing available for use when needed.

It was alleged that the center does not employ staff who can meet the individual needs of children. The Facility Representative denied the allegation, stating that the facility provides staff with training on positive reinforcement, among other topics, and that experienced staff members also support and train their colleagues. Additionally, management conducts monthly staff meetings to reinforce expectations and practices. Staff stated that while they strive to meet the needs of all children, additional staffing in the classroom would further support their efforts.

Due to conflicting interview statements obtained during the investigation, the allegations are determined to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies were cited.

Notice of site visit was given and must remain posted for 30 days. Exit interview was conducted and this report was reviewed with Facility Representative, Ashley Enwia.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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