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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004779
Report Date: 07/14/2026
Date Signed: 07/14/2026 02:06:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2026 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260511161117
FACILITY NAME:FOOTSTEPS @ REDWOOD CREEKFACILITY NUMBER:
414004779
ADMINISTRATOR:FOLETTA, JENNIFERFACILITY TYPE:
850
ADDRESS:715 BRADFORD STREETTELEPHONE:
(650) 362-3132
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94063
CAPACITY:60CENSUS: 21DATE:
07/14/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Site Director, Jennifer FolettaTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Director yelled at children in front of other children and staff.
Director yelled at other staff in front of children.
INVESTIGATION FINDINGS:
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On July 14, 2026 at approximately 9:30am, Licensing Program Analyst (LPA) Tapia-Mandujano conducted an unannounced inspection to the facility to deliver investigation findings in response to the above allegation that was made to the department on May 11th, 2026. LPA met with Site Director, Jennifer Foletta and discussed the purpose of the visit.

Facility is a combination license with an Infant program. Facility is currently operating two of three classrooms (Preschool and Two’s). Present in the facility today were Site Director and seven staff supervising 21 preschool age children. All adults present are fingerprint cleared and associated. Facility is currently operating during teacher to child ratio. During today’s visit, LPAs conducted a health and safety inspection and interviewed site director.

Continued on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2026 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260511161117

FACILITY NAME:FOOTSTEPS @ REDWOOD CREEKFACILITY NUMBER:
414004779
ADMINISTRATOR:FOLETTA, JENNIFERFACILITY TYPE:
850
ADDRESS:715 BRADFORD STREETTELEPHONE:
(650) 362-3132
CITY:REDWOOD CITYSTATE:CAZIP CODE:
94063
CAPACITY:60CENSUS: 21DATE:
07/14/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Site Director, Jennifer FolettaTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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9
Hazardous materials are accessible to children.
Unusual incident was not reported to the department.
Child was left unattended at the facility.
INVESTIGATION FINDINGS:
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On July 14, 2026, at approximately 9:30am, Licensing Program Analyst (LPA) Tapia-Mandujano conducted an unannounced inspection to the facility to deliver investigation findings in response to the above allegation that was made to the department on May 11th, 2026. LPA met with Site Director, Jennifer Foletta and discussed the purpose of the visit.

Facility is a combination license with an Infant program. Facility is currently operating two of three classrooms (Preschool and Two’s). Present in the facility today were Site Director and seven staff supervising 21 preschool age children. All adults present are fingerprint cleared and associated. Facility is currently operating during teacher to child ratio. During today’s visit, LPAs conducted a health and safety inspection and interviewed site director.

Continued on Page 2...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 05-CC-20260511161117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: FOOTSTEPS @ REDWOOD CREEK
FACILITY NUMBER: 414004779
VISIT DATE: 07/14/2026
NARRATIVE
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Page 2 Continued..

During the course of the investigation, LPA conducted observations, received pertinent documents, and interviewed staff. Through the staff interviews and observations that were conducted, it was determined that there are hazardous materials that are accessible to children. LPA observed a storage bin in the outdoor area that is broken and is accessible to children in care. Through the staff interviews conducted, it was determined that there was a child that was left unattended in the outdoor yard for approximately 3 minutes. Through the staff interviews conducted and documentation received, it was determined that the facility failed to report this incident to the department.

Based on observations, interviews and record review which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited. Please refer to 9099D for more information.

LPA Tapia-Mandujano informed facility representative, Jennifer Foletta, that this report dated July 14, 2026 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Tapia-Mandujano informed the facility representative, Jennifer Foletta, to provide a copy of this licensing report dated July 14, 2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Appeal rights were provided during visit. Plan of corrections were also discussed. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Site Director, Jennifer Foletta.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 05-CC-20260511161117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: FOOTSTEPS @ REDWOOD CREEK
FACILITY NUMBER: 414004779
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/15/2026
Section Cited
CCR
101229(a)(1)
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101229: Responsibility for Providing Care and Supervision: "(a) The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time..."

This requirement is not met by evidence by:
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Facility must notify parents of this incident.

Written report of this incident must be submitted to LPA Tapia-Mandujano by end of day 7/15/26.
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Based on observation and interview, the facility did not comply with the section cited above as it was determined during a complaint investigation that a child was left unattended in the outdoor yard for approximately 3 minutes. This poses an immediate health, safety or personal rights risk to persons in care.
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Facility will also conduct a training of transitioning and supervision policy with all staff. Agenda and ackowledgement of staff must be submitted to the LPA Tapia-Mandujano by Agust 7th, 2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 05-CC-20260511161117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: FOOTSTEPS @ REDWOOD CREEK
FACILITY NUMBER: 414004779
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/17/2026
Section Cited
CCR
101212(d)(1)(C)
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101212: Reporting Requirements: "(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event."

This requirement is not met by evidence by:
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LPA explained the reporting requirements to site director.

Facility must submit a written Unusual Incident Report of the incident that was failed to be reported. Unusual Incident report must be submitted to LPA Tapia-Mandujano by 7/17/26.
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Based on interview, and record review, the facility did not comply with the section cited above as the facility failed to report an unusual incident report of a child left unattended. This poses a potential health, safety or personal rights risk to persons in care.
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Written acknoweledgment statement from site director understanding the importance of notifying the department of unusual incident reports must be submiited to LPA Tapia-Mandujano by 7/17/26.
Type B
07/17/2026
Section Cited
CCR
101238(a)
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101238: Buildings and Grounds: "(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors."

This reuirement is not met by evidence by:
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Site Director was made aware of the potential hazard.

Per Site Director, she will get rid of the storage bin. Picture of the storage bin removed must be sent to LPA Tapia-Mandujano by 7/17/26.
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Based on observation and interview, the facility did not comply with the section cited above as there is a storage bin outside that is broken and acessible to children in care. This poses a potential health, safety or personal rights risk to persons in care.
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Written acknoweledgment statement from site director understanding that potential hazardous materials should not be accesible to children shall be submitted to LPA Tapia-Mandujano by 7/17/26.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 05-CC-20260511161117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: FOOTSTEPS @ REDWOOD CREEK
FACILITY NUMBER: 414004779
VISIT DATE: 07/14/2026
NARRATIVE
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Page 2 Continued...

During the course of the investigation, LPA conducted observations, received pertinent documents, and interviewed staff. Through the staff interviews conducted, there is insufficient evidence to state that the director yelled at children in front of other children and staff or that the director yelled at other staff in front of children.

Although the above allegation may have happened or is valid, based on LPA's observations, interviews, and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were also provided.

Exit interview conducted and report was reviewed with site director, Jennifer Foletta.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6