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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215711
Report Date: 07/17/2026
Date Signed: 07/17/2026 03:04:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260508103946
FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKSFACILITY NUMBER:
426215711
ADMINISTRATOR:TANIA PACHECOFACILITY TYPE:
850
ADDRESS:5070 CATHEDRAL OAKS ROADTELEPHONE:
(805) 682-2300
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:50CENSUS: 45DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
11:09 AM
MET WITH:Tania PachecoTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Licensee does not ensure that staff have required training.
INVESTIGATION FINDINGS:
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On 7/17/2026, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to deliver the findings of a complaint investigation. LPA met with Director Tania Pacheco and Assistant Director Christine Gutierrez. LPA conducted a tour of the facility, including both the indoor and outdoor activity areas, and observed 10 staff providing care and supervision to 45 children in care.

The investigation included a review of CCC documents. LPA conducted parent interviews of currently enrolled children. LPA also condcuted interviews of CCC staff members . Additionally LPA observations are also included in this investigation.

Regarding the allegation, Licensee does not ensure that staff have enough training, LPA interviewed multiple parents of currently enrolled children. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 17-CC-20260508103946
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS
FACILITY NUMBER: 426215711
VISIT DATE: 07/17/2026
NARRATIVE
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All parents interviewed stated they are satisfied with the care and supervision their children receive at the CCC. Also parents stated they believe CCC staff are adequately trained.

Additionally, parents interviewed during the investigation indicated that staff are responsive to children's needs and consistently provide appropriate care and supervision throughout the day. LPA also interviewed child care staff, who explained that their responsibilities are guided by the center's policies and procedures, employee handbook, and direction from management.

During the investigation LPA reviewed the center's "Staff Acknowledgement of Regulations for Supervision and Care," which outlines 22 expectations related to the supervision and care of children. The Director stated that all staff are required to review and sign the document to acknowledge their understanding of the center's supervision requirements.

LPA reviewed CCC staff qualifications which included but not limited to, staff transcripts, mandated reporter certification, immunization and other licensing forms. During the review LPA did not identify a staff member who is not qualified.

Although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Appeal rights were provided.

Exit Interview conducted and report was reviewed with Director Tania Pacheco. Notice of Site Visit and appeal rights were issued.

THE NOTICE OF SITE VISIT NEEDS TO BE POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
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