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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417233
Report Date: 09/24/2026
Date Signed: 09/24/2026 02:10:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator Farida Raja
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260722145206
FACILITY NAME:ACTION DAY SCHOOLSFACILITY NUMBER:
434417233
ADMINISTRATOR:SHUREE GUZMANFACILITY TYPE:
860
ADDRESS:18720 BUCKNALL ROADTELEPHONE:
(408) 244-1968
CITY:SARATOGASTATE: CAZIP CODE:
95070
CAPACITY:434CENSUS: 114DATE:
09/24/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Shuree GuzmanTIME COMPLETED:
02:05 PM
ALLEGATION(S):
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Staff spoke inappropriately towards a daycare child.
INVESTIGATION FINDINGS:
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On 09/24/2026, Licensing Program Analysts (LPAs), Farida Raja and Tra Dinh conducted an unannounced complaint inspection. LPAs met with preschool director, Shuree Guzman and informed her of the reason for the inspection. LPAs also met with infant program director, Lorena Lopez.

During today's inspection, LPAs toured the facility and observed staff to children ratios in each classroom.

The complaint alleges that staff, S1 spoke inappropriately towards a daycare child. During the course of the investigation, LPA interviewed the director, staff, children and parents. Interviews revealed that on multiple occasions staff, S1 was observed to speak to children in a mean and aggressive tone.

The Department found that the preponderance of evidence standard has been met based on the evidence gathered and therefore the above allegation is found to be SUBSTANTIATED.
Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 07-CC-20260722145206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ACTION DAY SCHOOLS
FACILITY NUMBER: 434417233
VISIT DATE: 09/24/2026
NARRATIVE
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One TYPE A deficiency was cited today as a result of the complaint investigation. LPA Raja informed Director, Shuree Guzman that this report dated 09/24/2026 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Raja informed Director to provide a copy of this licensing report dated 09/24/2026 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted and report and plans of correction were reviewed with Director, Shuree Guzman. Appeal Rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 07-CC-20260722145206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ACTION DAY SCHOOLS
FACILITY NUMBER: 434417233
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/25/2026
Section Cited
CCR
101223(a)(1)
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Perosnal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidence by:
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Director to submit a written plan of correction to LPA by plan of correction date of 09/25/2026.
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Interviews conducted as part of the complaint investigation revealed that on multiple occasions staff, S1 was observed to speak to children in a mean and aggressive tone. This poses an immediate risk to the health, safety and personal rights of chidlren in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5